Assistant Front Office Manager

Description:

At Hyatt , we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Assistant Front Office Managers play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

What are the additional benefits to working at Andaz San Diego?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more!

About the Role

Our hotel in the heart of San Diego is seeking an energetic, guest‑obsessed Assistant Front Office Manager to help lead our Front Office team. This role is perfect for someone who thrives in a fast‑paced, design‑driven environment where personalized service, local culture, and memorable guest experiences are at the center of everything we do.

As the Assistant Front Office Manager, you’ll support the daily operations of the Front Desk team. You’ll act as a key leader, ensuring smooth operations, coaching staff, and stepping in to resolve challenges with grace and confidence. You’ll also play a major role in shaping the guest journey—from arrival to departure—and championing the hotel’s unique brand personality.

Key Responsibilities

Operational Leadership

• Oversee daily front office operations, ensuring seamless check‑in, check‑out, and guest service flow.

• Serve as Manager on Duty as needed, making confident decisions that support both guest satisfaction and operational efficiency.

• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.

Guest Experience

• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel’s lifestyle brand.

• Resolve guest concerns with professionalism, empathy, and creativity.

• Monitor guest feedback channels and collaborate with leadership to elevate service standards.

Team Development

• Train, mentor, and motivate Front Desk Agents and other Guest Service partners.

• Support scheduling, performance evaluations, and ongoing coaching.

• Foster a positive, inclusive, and high‑energy team culture.

Administrative & Financial

• Assist with guest billing, reconciliations and labor management for the Front Office.

• Ensure compliance with hotel policies, safety standards, and brand guidelines.

• Maintain accurate records, reports, and operational documentation.

The salary range for this position is $69,000 to $76,000. This is the range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

• 2–4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.

• 1–2 years previous supervisory or assistant management experience.

• Strong communication skills and a natural ability to connect with guests and team members.

• Proficiency with PMS and other supportive computer programs.

• Ability to multitask, stay calm under pressure, and make thoughtful decisions.

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Flexible schedule, including nights, weekends, and holidays.

Primary Location: US-CA-San Diego

Organization: Andaz San Diego

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: SAN035665

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.