Senior Manager, KYC Program

divh2Senior Manager, KYC Compliance Program/h2pCome join the Intuit AML Compliance Office. This role will be part of the Anti-Money Laundering (AML) compliance team within Compliance that is in the overall Legal organization. The AML compliance program is global and covers the breadth of the AML-regulated products and services of Intuit Inc., and its regulated subsidiaries. The compliance ecosystem is maturing, and we are a hard-working, dedicated and growing team that enjoys working together and with the various business units at Intuit to best serve our customers needs./ppIf you are passionate about innovation, solving tough customer challenges, and thrive in a fast-paced environment then come join our team!/ppThe Senior Manager, KYC Compliance Program, will report to the AML Officer and serve as the second-line owner of Intuits enterprise KYC/KYB compliance framework. This leader is accountable for the design, governance, and ongoing effectiveness of KYC controls across all regulated fintech products and jurisdictions./ppThis role owns the full customer lifecycle compliance frameworkincluding onboarding (CIP), customer due diligence (CDD), customer risk rating (CRR), Enhanced Due Diligence (EDD), Politically Exposed Person (PEP) identification and management, periodic KYC refresh, and event-driven reviews./ppThe KYC Program Compliance Manager will provide strategic guidance to Product, Engineering, Operations, Risk, and business leaders to ensure compliance-by-design in new product launches, feature enhancements, and remediation initiatives./ppThe scope of this role encompasses both KYC and Know Your Business (KYB) compliance processes for both consumer and business facing products respectively including payments, billpay, payroll, consumer and small business lending, cross border transactions and business credit cards among others./ppThis is a hands-on role involving direct people leadership. The successful candidate will oversee KYC compliance professionals and be accountable for building a high-performing, scalable Know Your Customer (KYC) program. This program must be aligned with both regulatory expectations and sponsor bank requirements./ppWe believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool./ph3Responsibilities/h3pScope Impact/pulliEnterprise ownership of KYC controls across multiple regulated fintech products/liliCoverage across US and international jurisdictions/liliOversight of onboarding and ongoing due diligence for millions of consumer and business customers/liliCollaborate and provide guidance cross-functionally to product, engineering, and business teams./liliDirect management of a lean and agile KYC team/liliCritical interface with sponsor banks and regulators/li/ulpHow you will lead/ppEnterprise Program Ownership/pulliOwn and govern Intuits enterprise KYC and KYB compliance framework across multiple fintech product verticals and jurisdictions for both consumer and business customers (tax refund products, payments, bill pay, consumer/commercial lending, payroll, direct deposit account, cross-border activity, business credit cards)/liliEstablish and maintain KYC program governance, including policies, standards, procedures, risk assessments, control inventories, and documented oversight routines./liliDefine, monitor, and report on KYC program health metrics, key risk indicators (KRIs), and control effectiveness measures to senior leadership./liliOwn issue identification, root cause analysis, and corrective action planning to ensure sustainable remediation and improved control effectiveness./liliResolve audit findings and, partner cross-functionally, to ensure all operational processes related to KYC/KYB are aligned with compliance standards/liliBe comfortable in a dynamic environment, operating through ambiguity and adaptable to evolving business priorities and changing the regulatory landscape/li/ulpProduct and Business Enablement/pulliAdvise Product, engineering, and business leaders on KYC/KYB requirements for new product launches and post-launch enhancements/liliEmbed compliance-by-design principles into onboarding flows and customer lifecycle management./liliProvide credible challenge and independent oversight to first-line operational processes./li/ulpRisk-Based Frameworks/pulliDevelop and implement risk-based approaches to meet CDD and EDD obligations./liliOwn and continuously enhance the Customer Risk Rating (CRR) methodology, including periodic recalibration based on emerging risks, regulatory expectations, and business changes./liliOversee PEP identification and governance processes, including escalation and disposition standards./li/ulpOperational Technology Strategy/pulliPartner cross-functionally to drive automation, artificial intelligence integration, and scalable solutions within the KYC lifecycle./liliEnsure technology solutions align with policy requirements and are subject to appropriate model risk governance and validation controls./li/ulpGovernance Program Health/pulliEstablish and maintain KYC program governance, including metrics, KRIs, control effectiveness monitoring, and executive reporting./liliDefine and monitor KYC program health indicators and remediation tracking./liliOwn and update KYC/KYB-related policies, standards, and procedures./li/ulpRemediation Issue Management/pulliLead large-scale KYC remediation initiatives, including lookbacks and regulatory-driven corrective action plans./liliOversee root cause analysis and sustainable corrective action design./li/ulpKYC Regulatory Sponsor Bank Engagement/pulliAct as the primary Know Your Customer (KYC) subject matter expert during all regulatory examinations and sponsor bank reviews./liliLead and manage the KYC/KYB components of these engagements, which includes leading the production of necessary documentation, coordinating official responses, and overseeing the remediation of any identified issues./liliProactively monitor regulatory developments and translate requirements into actionable program enhancements./li/ulpCross-Functional Leadership/pulliProvide credible challenges to product, operations, and engineering teams to ensure regulatory alignment./liliPartner with Product during design phases to embed compliant onboarding flows (compliance by design)./li/ulpPeople Leadership/pulliDirectly manage and develop KYC compliance professionals, setting clear performance expectations and fostering a high-accountability culture./liliProven experience leading and developing compliance professionals, specifically in Know Your Customer (KYC) programs, within a fast-paced or regulated fintech setting./liliProvide mentorship and subject matter leadership across the broader AML organization./li/ulh3Qualifications/h3pWhat youll bring/pulliMinimum of ten (10) years of experience in an AML-related compliance role, or in a similar compliance function/liliMinimum of seven (7)+ years of progressive KYC/KYB program ownership experience, including enterprise-level policy, standards, and control framework design./liliDemonstrated experience leading and developing high-performing compliance teams, including direct people management and performance oversight./liliMinimum of three (3) years direct experience with Enhanced Due Diligence in support of meeting regulatory requirements and sponsor bank obligations/liliExperience leading and developing high-performing compliance teams./liliExperience designing, implementing, and enhancing Customer Risk Rating (CRR) methodologies and integrating risk segmentation into onboarding and ongoing due diligence processes./liliExperience leading large-scale KYC remediation programs, including lookbacks, consent order remediation, or sponsor bank-driven corrective actions./liliExperience interfacing directly with regulators and sponsor banks, including exam management and issue response./liliDirect experience conducting Politically Exposed Person (PEP) screening including governance, escalation protocols, and executive reporting/liliBachelors or advanced degree in a relevant field; or equivalent work experience./liliKnowledge of, and experience assessing, KYC and KYB verification vendors and tools/li/ulpTechnical Regulatory Expertise/ppStrong knowledge of relevant AML and BSA laws and regulations and demonstrated in-house experience implementing and administering those requirements within a regulated fintech, MSB, or bank-partner environment. Knowledge of AML laws within the United States, Canada, European Union, United Kingdom, and Australia. Understanding of:/pulliCustomer Identification Program (CIP)/liliUltimate Beneficial Ownership (UBO)/liliCustomer Due Diligence (CDD)/liliEnhanced Due Diligence (EDD)/liliOngoing Monitoring Refresh requirements/li/ulpKnowledge of and experience assessing KYC/KYB verification vendors and tools. Experience launching and scaling KYC/KYB frameworks for new products with a compliance-by-design and risk-based approach. Experience evaluating tools and solutions to innovatively solve complex compliance challenges./pulliAbility to work independently self/li/ul/div