IT Director

Our Family Broadway National, one of Inc. 5000's fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more. Job Responsibilities Own and maintain written IT and security policies, including acceptable use, access management, incident response, and data protection Establish and enforce an AI usage policy, including approved tools and guardrails to prevent data leakage Oversee onboarding and offboarding processes to ensure proper access provisioning and clean terminations Proactively identify and mitigate security risks across systems, users, and vendors Manage and optimize the Managed Service Provider (MSP) relationship, ensuring service quality, accountability, and value - not just ticket closure Oversee network management and configuration, ensuring performance, connectivity, and redundancy Manage API integrations supporting Broadway systems and workflows Oversee VOIP architecture and telecommunications infrastructure Lead stalled or complex infrastructure projects (e.g., switches, servers, networking upgrades) through completion Develop and maintain documentation including network diagrams, asset inventories, and operational runbooks Implement and manage mobile device management (MDM) for field and mobile employees Own asset tracking, lifecycle planning, and hardware refresh schedules Develop and maintain a documented business continuity and disaster recovery plan Create and execute a forward-looking technology roadmap aligned with business growth (2-3 year horizon) Identify and implement AI-driven opportunities to improve efficiency, scalability, and operational effectiveness Partner closely with internal teams to identify technology and software efficiencies across platforms Own the IT budget, including forecasting, hardware refresh planning, and cost optimization Lead vendor, licensing, and contract management (software, telecom, MSPs, and technology partners) Serve as a trusted advisor to executive leadership on technology risks, investments, and opportunities Partner with internal IT leadership (player/coach structure) to ensure help desk execution and project support Plan for future IT staffing needs as user count and ticket volume grow Be a strategic partner to senior leadership, using data and automation to drive revenue growth, margin expansion, and operational leverage. Develop and implement customer-facing technology that supports sales, improves conversion, and increases customer retention Job Qualifications Bachelor's degree in computer science, information technology or related field 5+ years of operational experience in IT client/end-user support and in IT Infrastructure 3+ years management experience (preferred) Proven experience writing and implementing security and IT policies Direct experience responding to customer security questionnaires Experience managing and holding an MSP or outsourced IT provider accountable Demonstrated track record of delivering infrastructure projects on time and within budget Experience in organizations with approximately 150-500 employees Ability to remain strategic and avoid being pulled into daily ticket work Strong understanding of AI risks and practical business applications Experience with network management, API integrations, and VOIP systems Experience delivering revenue-impacting digital initiatives (e.g., customer portals, ecommerce, data products, or self-service tools). Experience implementing and maintaining SOC compliance initiatives (e.g., SOC 2), including coordination with auditors and internal stakeholders. Proven ability to collaborate with Sales, Marketing, and Operations to design technology solutions that drive revenue growth and customer retention. Experience defining and tracking business KPIs for technology initiatives (e.g., conversion, retention, margin, cost per ticket, automation rate). Strong financial acumen, including building business cases and ROI analyses for technology investments. Benefits Medical, Dental and Vision Company paid Group Term Life Insurance 401 (k) Retirement savings plan (company match) Paid vacation, sick/personal time and floating holidays Paid Holidays Why Broadway? We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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