Manager, Customer Operations Communications & Employee Engagement

Job Summary

We are seeking an experienced communications manager based in Austin Texas to serve as the embedded communications partner for Customer Operations and the Austin site. This individual will work closely with local leaders and employees to strengthen communication engagement and connection while supporting broader Allergan Aesthetics U.S. Commercial priorities.

 

A core focus of the role will be establishing a strong consistent cadence of Austin site and leadership communications including quarterly and end-of-quarter updates local town halls site materials employee announcements and engagement campaigns. Through close partnership with Austin colleagues the Manager will develop a deep understanding of the organization its people and the end-to-end customer experience.

 

Building on that foundation the Manager will provide increasingly strategic communications support for Customer Operations programs milestones and operational initiatives. This individual will translate complex topics into clear coordinated communications connect Customer Operations work to broader commercial priorities and help anticipate communications needs opportunities and risks.

As a member of the broader Corporate & Commercial Communications team this individual will collaborate regularly with communications colleagues while operating day to day alongside the Austin-based leaders and employees they support. The role requires a proactive highly independent communications professional who can build trusted relationships readily integrate into projects and manage work from strategy and stakeholder counsel through development approvals and execution.

Key Responsibilities

Customer Operations Communications

• Build a working knowledge of Customer Operations the Allergan Aesthetics product portfolio and the end-to-end customer experience to provide increasingly strategic and informed communications counsel.
• Develop and execute communications plans for Customer Operations programs milestones and operational excellence initiatives connecting the work to broader U.S. Commercial priorities and the Allergan Aesthetics brand.
• Translate complex operational information into clear relevant and actionable communications.
• Proactively build relationships with project teams and subject-matter experts; embed within relevant initiatives; and identify communications needs opportunities and risks.
• Develop a working understanding of order management distribution and related processes partnering with subject-matter experts to communicate operational topics accurately and effectively.
• Develop and manage communications for operational initiatives recurring business needs disruptions emerging issues and other time-sensitive developments affecting the employee or customer experience.
• Exercise independent judgment to develop recommendations propose solutions establish next steps and advance work with appropriate leadership oversight.
• Maintain an integrated Customer Operations communications calendar and provide visibility into upcoming milestones and audience impacts.
• Establish appropriate feedback and measurement mechanisms to assess communications effectiveness and inform future planning.

Austin Site and Employee Engagement

• Serve as a trusted communications partner to Austin site leaders and their teams becoming a visible and integrated member of the local organization.
• Lead planning and content development for quarterly and end-of-quarter leadership communications local town halls employee meetings organizational announcements and other recurring site communications.
• Establish and manage an effective communications and engagement cadence for Austin employees ensuring timely visibility into business priorities site developments and opportunities to participate.
• Develop creative communications campaigns and employee experiences in partnership with Austin leaders and relevant functions to bring colleagues together strengthen connection to the organization and build awareness participation and community around shared priorities.
• Help leaders communicate business operational and workplace priorities with clarity and appropriate context bringing forward recommendations when communications needs opportunities or risks emerge.

Cross-Functional Initiatives and Special Projects

• Partner with the Allergan Aesthetics Corporate & Commercial Communications function on sensitive or high-impact communications affecting customers field teams or the broader business.
• Support select cross-functional initiatives involving Inside Sales and other Corporate & Commercial Communications priorities.
• Collaborate regularly with Corporate & Commercial Communications colleagues while remaining closely connected to Austin-based leaders and teams ensuring messaging consistency and alignment across the organization.

Communications Governance and Operational Excellence

• Independently drive assigned workstreams from discovery and strategic recommendation through stakeholder alignment approvals execution and measurement.
• Quickly orient to new projects identify relevant stakeholders and advance work with a high degree of autonomy.
• Apply Corporate & Commercial Communications governance editorial standards channel strategy and approval processes across assigned work.
• Improve communications planning templates and cross-functional coordination.
• Manage competing priorities and timelines while maintaining quality appropriate stakeholder visibility and timely escalation of sensitive or high-risk issues.

Qualifications :

Education and Experience

• Bachelors degree in Communications Marketing Business or a related field.
• At least 5 years of relevant experience in communications employee engagement change management project or program management business operations or a related discipline preferably within a large matrixed organization.
• Demonstrated ability to operate independently proactively identify business needs provide clear recommendations and move complex work forward with appropriate leadership oversight.
• Demonstrated ability to work effectively in an embedded business-partner model building a strong sense of connection with the colleagues supported while maintaining alignment with a broader functional team.
• Experience developing employee communications and engagement campaigns that build connection inspire participation and strengthen organizational culture.
• Intellectual curiosity and the ability to quickly learn complex operational processes and translate technical information into clear audience-centered communications.
• Proven ability to build credibility with senior leaders and subject-matter experts anticipate stakeholder needs and influence across functions.
• Experience developing and executing integrated communications strategies for initiatives across multiple audiences channels and business functions.
• Exceptional writing editing presentation and verbal communication skills.
• Demonstrated proficiency in Microsoft PowerPoint with the ability to independently develop clear polished presentations and translate complex information into effective visual narratives.
• Ability to quickly learn and confidently use new communications platforms and digital tools; working knowledge of Microsoft SharePoint Asana Staffbase and Canva is preferred.
• Strong business acumen sound judgment and the ability to connect individual initiatives to broader organizational commercial and customer priorities.
• Excellent project management skills and the ability to balance strategic planning recurring deliverables and time-sensitive execution in a fast-paced environment.

Key Competencies

• Initiative and independent judgment
• Intellectual curiosity and learning agility
• Strategic communications
• Employee engagement and culture-building
• Business and operational acumen
• Relationship building and influence
• Creative problem solving and confidence to suggest solutions
• Writing and editorial judgment
• Issues and risk management
• Project and stakeholder management

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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No

Employment Type :

Full-time