Relationship Manager Technology Banking

Opportunity Develops and manages relationships with commercial clients in the assigned business segment and/or geographic areas. Presents a variety of product solutions to client needs, provides responsive, quality service, approves transactions within delegated authority, manages profitability and portfolio risk, and is responsible for profitable growth of the assigned portfolio. This may be accomplished through active calling efforts and referrals from existing customers, providing exemplary service, identifying and promoting solutions to customer needs, and maintaining an active calling program. Responsibilities Identifies, develops and builds profitable relationships with prospects and customers consistent with the objectives of the bank. Actively works with customers and develops prospects consistent with the credit culture of the bank, proactively identifying and working with customers to ensure the credit quality standards of the bank. Develops relationships and supports other CNB departments and colleagues to provide customers and prospects the solutions recommended, and participates in internal and external community activities as a representative of CNB, promoting and attracting new customers. Prepares a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program; identifies business opportunities and solicits referrals of other bank products or services and/or external referrals from existing customers, a network of referral sources, and other professionals in the industry; develops a strong understanding of company, industry, business and needs to assist in customer calling efforts; sets objectives for each relationship in terms of revenue contribution, etc. Calls on existing or prospective clients to discuss and promote all bank products and services in order to establish a total client banking relationship. Discusses financing opportunities and general business conditions, may assist in forecasting clients’ credit needs and develop solutions to serve their financial needs. Brings in product specialists, as necessary, to help problem solve or structure transactions. Negotiates transactions; prices loan products within targeted rate of return; documents and closes loan transactions, ensures conformance with bank policy and regulatory requirements; exercises sound credit and risk judgement in approving transactions; recommends approval when transaction size exceeds authority limits; ensures the quality of all business introduced to the bank. Represents the bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. Interfaces with other bank departments as necessary; defines responsibilities and coordinates objectives for all product areas in a relationship or transaction; resolves all client needs and any internal issues. Monitors and analyzes relationship results and account activities; determines client profitability; makes a recommendation regarding accounts to be further developed or eliminated; prepares reports for management. Monitors portfolio for quality, risk and adherence to policy; works with appropriate staff departments to resolve issues. Maintains awareness of competitive products, practices, rates and changes in market conditions. Analyzes problem credits and meets with client to develop solutions to minimize loss exposure. May serve as a product specialist acting as a technical consultant to clients and Relationship Managers in various business segments and geographic locations. Relationships in portfolio may contain numerous accounts requiring extensive operational expertise to manage workflow to match client needs, risk control and maximize cross‑selling potential. Required Qualifications Bachelor's Degree or equivalent. Minimum 3 years of lending experience. Minimum 3 years of credit experience. Additional Qualifications Good understanding of all products and services applicable to target client segment. Good knowledge of commercial credit policies and procedures, and bank operations policies and procedures. Demonstrated sales and marketing abilities. Good credit analysis and accounting skills. Capable of working well independently and in teams. Has the ability to work autonomously in making sound business decisions and exercises appropriate level of authority commensurate with experience and responsibility. Strong interpersonal, verbal, and written communication skills. Strong demonstrated sales and marketing abilities including cross‑selling skills. Superior client relationship skills. General knowledge of bank credit products and underwriting standards required to identify credit opportunities with clients and initiate the credit transaction. Sound credit analysis and accounting skills. Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits Comprehensive healthcare coverage, including medical, dental and vision plans, available the first of the month following start date. Generous 401(k) company matching contribution. Career development through tuition reimbursement and other internal upskilling and training resources. Valued time away benefits including vacation, sick and volunteer time. Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs. Career mobility support from a dedicated recruitment team. Colleague resource groups to support networking and community engagement. Equal Opportunity Employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Additional Information Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. Careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank