Assistant Front Office Manager

Assistant Front Office ManagerHistoric elegance. Modern luxury. Exceptional hospitality.Located in the heart of downtown Mobile, the Battle House Renaissance Hotel & Spa is one of the South's most iconic destinations. Rich in history and renowned for delivering exceptional guest experiences, our hotel blends timeless charm with modern luxury, creating memorable stays for travelers from around the world.We are seeking an energetic and service-driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest receives the warm, personalized service that defines the Battle House experience.About the RoleAs Assistant Front Office Manager, you will serve as a key leader within the Rooms Division, partnering with the Director of Front Office to oversee daily operations, develop associates, and deliver exceptional guest satisfaction. This role is ideal for a hospitality professional who enjoys leading from the front, coaching teams, solving challenges, and creating memorable guest experiences.What You'll DoLead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay, and departure experienceCoach, develop, and inspire Front Desk associates while fostering a culture of accountability, teamwork, and hospitality excellenceResolve guest concerns with professionalism and urgency, turning service opportunities into memorable experiencesPartner with hotel leadership to optimize staffing, revenue opportunities, operational efficiency, and guest satisfaction scoresSupport recruiting, onboarding, training, and performance management efforts to build a high-performing teamThe Ideal CandidatePrevious leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environmentStrong passion for guest service, team development, and operational excellenceMarriott experience, PMS experience, and knowledge of Front Office operations strongly preferredAbility to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detailWhy Join the Battle House?As part of PCH Hotels & Resorts, you'll join an award-winning hospitality company known for its commitment to excellence, associate development, and "Hospitality with Heart & Soul."Benefits & PerksMedical, Dental, Vision, and Life Insurance, with FSA and HSA optionsPaid Holidays, PTO, and Sick Leave401(k) with Company MatchTuition ReimbursementMarriott Hotel Discounts WorldwideFood & Beverage DiscountsCareer Growth and Advancement Opportunities Across the PCH PortfolioIf you're ready to grow your hospitality leadership career at one of Alabama's most prestigious hotels, we'd love to hear from you!Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.