HVAC Comfort Specialist

HVAC Comfort Specialist

At Nuckols Plumbing, Heating & Cooling, we provide Residential HVAC Service and Residential HVAC New Construction throughout the Greater Richmond area. Our company culture isn't typical for the trades - we value our Teammates, their Families, and Family Time. We believe that when we take care of our Team, they'll take care of our Customers. If you're looking for a company you can call home, we've built an environment that truly supports that.

What We Offer:

• 100% Company-Paid Health, Dental, Vision, and Life Insurance.
• Paid Holidays and Vacation Time.
• Simple IRA Retirement Plan with Company Match.
• Company Truck Provided (take-home after probation period).
• Family-Oriented, Supportive Team Environment.
• Career Stability and Growth Opportunities.

Job Description:

We are currently seeking candidates for an HVAC Comfort Specialist position. In this role, you will be responsible for managing outside sales leads, providing customers with information about Nuckols Plumbing, Heating, & Cooling, presenting them with information on various HVAC products, and following up with customers to ensure they are well-informed to make informed decisions about their comfort needs. You will also be responsible for ordering equipment, running the install crews, and troubleshooting jobsite issues with the technicians.

Responsibilities:

• Meet with customers at their homes to provide solutions for a wide variety of HVAC needs.
• Establish customer rapport and educate them on product and service options to fit their needs.
• Work closely with the office and installation teams to ensure an efficient, smooth process through completion.
• Develop key relationships, negotiate, and close projects.
• Be the primary contact throughout the project, including a home visit after the project is complete to ensure 100% satisfaction.
• Answer questions and educate potential customer on the steps required to add products to their home.
• Keep detailed records and log all interactions and communications with potential customers in business software.
• Create sale proposals that are accurate and complete, that can be seamlessly transferred to the installation team.
• Create confident buyers by providing complete and accurate information about our products and pricing.
• Relationship selling to build strong bonds with customers and earn repeat business through excellent performance.

Requirements:

• Minimum of 5 years of Residential HVAC Service Experience.
• Extensive knowledge of residential HVAC systems and controls.
• Skilled in the safe use of hand and power tools.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Able to work safely from ladders for extended periods.
• Clean driving record and ability to pass a background check.
• Excellent communication and customer service skills.

Here, you're not just a number - you're part of the family. We take pride in creating a workplace where you can grow, succeed, and still enjoy life outside of work. If you're ready to work for a company that genuinely values its Team, apply today and join the Nuckols family.