Shift Supervisor

Who We Are At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared toward making a positive impact in the world of premium chocolate and in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration. Position Purpose As a Shift Supervisor at Lindt USA, you will create a positive and engaging in‑store experience for our customers, ensuring that each visit delivers a premium experience. Essential Job Functions & Responsibilities Sales Ensure store meets or exceeds weekly, monthly and annual sales plans and contributes to district achievement. Model understanding and commitment to the store’s sales mission and communicate it to staff in actionable terms. Assist with development of each team member’s individual commitment to store sales results. Supervise staff to achieve sales goals (key performance indicators, ADS, UPT, conversion, etc.) and external sales opportunities. Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive). Monitor and prompt store management to address stock levels to avoid out‑of‑stocks or overstocks. Staff Development Support the Store Manager with training sales staff according to Lindt & Sprüngli guidelines and standards. Assist in developing staff sales techniques to demonstrate solid product knowledge and accurate brand representation. Escalate issues to store management promptly and professionally. Operational Controls Maintain store compliance with company operational standards. Manage inventory control and shrink. Handle cash management, including POS, paperwork, logs, and policies. Comply with all Quality Assurance policies and procedures. Maintain store cleanliness. Qualifications & Requirements Skills & Knowledge Proven sales background. Ability to take direction and delegate effectively. Basic math and/or accounting skills. Experience Prior retail experience, preferably in a specialty retail environment. Ability to lift or move up to 10 pounds regularly, 35 pounds frequently, and 50 pounds occasionally. Ability to climb, balance, stoop, kneel, crouch, and reach with arms. Education High School Graduate or equivalent. Other Requirements Must be available to work nights, weekends (Saturday and Sunday), and holidays. Total Rewards Compensation: Starting at $16 - $18 per hour. A bonus and/or long‑term incentive may be included as part of the compensation package. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. Lindt and Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants must pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free. If you are looking to join a winning team and fast‑track your career, contact us! Join us in our journey of excellence, impact, and growth. #J-18808-Ljbffr