Information Technology Help Desk Technician

Information Technology Help Desk Technician Base Pay Range $28.00/hr - $34.00/hr Key Responsibilities Install, configure, maintain, and monitor company PCs Provide end user support for all local and web-based applications Troubleshoot hardware and software problems pertaining to desktop and notebook PCs Decommission older computers, including DOD hard drive wipes and detailed tracking Follow and document standard departmental procedures Follow 5S guidelines to keep organized Relationships Reports directly to the IT Manager On a day-to-day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR External relationships include occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors Measures of Performance Response to User Requests/Issues and problems (Timeliness & rating) Complete ongoing projects in a timely manner Background and Skills Proficiency with all Microsoft workstation operating systems Knowledge of standard office applications, especially Office 365 Experienced with user profile migration (PC Refresh) on Windows PCs 3 – 5 years of experience in the field of Information Technology or related area Microsoft and/or CompTIA certifications preferred Knowledge of applications programming & database administration Seniority Level Associate Employment Type Contract Job Function & Industries Information Technology and Other Aviation and Aerospace Component Manufacturing, Airlines and Aviation, and Defense and Space Manufacturing #J-18808-Ljbffr