Bakery and Coffee Team Member - Lake Oswego

divh2Job Title/h2pDelivers outstanding customer service while preparing, serving, and selling high-quality baked goods, coffee, and espresso beverages. Works collaboratively with team members and the department manager to support daily operations and help ensure department and store goals, as communicated by the Store Director, are consistently met or exceeded./ph3Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned./h3ulliProvide outstanding customer service by giving customers prompt, attentive assistance and following through on all questions and requests./liliUnderstand and communicate the unique qualities of our products and how they differ from those found in conventional stores./liliPrepare and serve coffee and espresso beverages according to company standards./liliEnsure all food and beverage products meet company standards for quality, quantity, freshness, and presentation./liliStock bakery cases with products received from local bakeries and ensure attractive product displays./liliMaintain accurate retail pricing and signage for all products./liliProperly package, wrap, label, date, cover, and rotate products for retail sale./liliOffer product samples to customers and promote department items./liliMaintain adequate department supplies and ensure displays, cases, floors, shelves, and work areas remain clean and organized./liliWork collaboratively with team members to keep the sales floor and aisles well-stocked, clear, and properly maintained./liliMaintain a safe and sanitary department by following food safety and workplace safety procedures and reporting unsafe conditions to management./liliReceive and process incoming products in coordination with the store receiver./liliDocument product transfers, waste, and spoilage using appropriate forms./liliSupport cross-merchandising efforts with other departments to promote products and enhance the customer experience./liliFollow store policies and procedures for cash handling and register operation. (when applicable)/li/ulh3Qualifications/h3pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different paces, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliExcellent customer service skills and a positive attitude/liliAbility to manage multiple assignments at once/liliStrong attention to detail and accuracy/liliAbility to learn and retain an in-depth knowledge of all products carried in department./liliBasic knowledge of ingredient and nutritional information for bakery and coffee products/liliAbility to follow instructions and procedures./liliEffective time management skills, strong work ethic and integrity./liliAble to answer customer questions in a clear and service-oriented manner./liliAble to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays./liliAbility to work in a fast paced environment with a sense of urgency/liliMust have a valid Oregon Food Handler card/li/ulh3Education And Experience/h3pSuccessful experience working in a retail or hospitality environment with progressive increased responsibility./ph3Language Skills/h3pAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information to and respond to questions from other managers, store managers, vendors customers./ph3Mathematical Skills/h3pStrong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook. Ability to apply concepts such as fractions, percentages and discounts./ph3Reasoning Ability/h3pAbility to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems./ph3Physical Demands/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliStand for long periods of time/liliBend, lift, push and pull carts with heavy loads/liliProper use of a box cutter, knives, and other department devices/liliFrequently lift and/or move up to 40 pounds/liliFrequent bending, stooping, and climbing/liliFrequent use of stairs/liliRepetitive stretching and lifting required/li/ulh3Work Environment/h3pThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliExposure to temperature variations and wet conditions/liliMay walk and work on uneven surfaces/liliRequires reaching above and below shoulder height/liliMay need to use a ladder or stool to reach product or supplies/liliExposure to continuous background noise/liliWalking surfaces are sometimes slick/liliAny item over 40 pounds requires a team lift/li/ul/div