Slot Technician (Harrah's Metropolis, Illinois)

Job Title

Slot Machine Technician

Job Description

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

HOW YOU WILL CREATE THE EXTRAORDINARY-

• Assures the security, maintenance and safeguards of slot machines in accordance with company policy and Gaming Regulations and possesses knowledge of Gaming Regulations pertaining to slot machines.
• Maintains the Electronic Gaming Devices in proper operating condition and is responsible for the effective implementation of the Electronic Gaming Device Department preventative maintenance program.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner always.
• Inspect slot machines for malfunctions and tampering.
• Provides technical advice to Slot Shift Manager/Supervisor regarding jackpot payouts and disputes.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Performs other duties as directed.
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program.

WHAT YOU WILL NEED-

• Electrical/Electronic experience preferred.
• Casino/slot knowledge is preferred.
• Basic knowledge of electronics and computer programs preferred
• Must possess basic computer skills.
• Must be able to lift 50lbs unassisted and 250lbs assisted.

ADDITIONAL REQUIREMENTS-

• Excellent email and oral communication skills.
• Role model great Guest Service and teamwork.
• Understands the needs of our guests, specifically, the AEP.
• Knowledge of the reward programs for our guests, including the CR program and comp policies.
• Understands department procedures, Internal Controls, and instructs peers on the correct procedures.
• Able to learn Slot Equipment to include:
• Learn all aspects of Slot Performance related to Internal Controls and regulations.
• Identification of Slot Equipment on the casino floor by manufacturer and model.
• Identification of all components in the slot machine and where to find a replacement for worn equipment.
• Learn how to read slot glass and pay tables.
• Be able to learn how to identify and repair Table Games equipment maintained by Slot Performance, including, Roulette reader boards.
• Know how to operate power tools and other shop equipment safely and correctly.
• Be able to learn how to identify and repair all its parts components, as well as how to run all the reports applicable to Slot Performance (i.e., M-lists, C-lists, etc.).
• Learn how to troubleshoot and repair common problems and the new or uncommon problems that occur within the slot machines on the casino floor.
• Learn how to troubleshoot, set up, and option for all Progressive controllers, slot machines and other systems on the casino floor pertaining to slots.
• Know how to troubleshoot an SDS line problem using SDS line maps.
• Have the capacity to learn and understand EMAIL, WORD, and EXCEL.
• Learn how to operate a Kobetron unit, including EPROMS and CDs.

GAMING

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

FLSA STATUS:

LEGAL EMPLOYER: MIL

MULTI-PROPERTY: NO

BONUS PLAN:NO

LICENSE(S):Illinois Gaming Level

EEO CODE: