General Service Technician - Paducah, KY

Job Title

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

Essential Duties

• Pull customer vehicles in and out of the shop
• Complete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
• Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
• Perform tire replacement and repair services
• Work with and reset TPMS systems
• Replace wipers and light bulbs
• Use automotive lift equipment in a safe manner.
• Clean, stock, and maintain work area
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
• Perform wheel alignment service
• Embrace Purcell's culture of safety and perform all jobs in a safe manner
• Protect company assets
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

Required Education, Experience, Licenses & Certifications

• Minimum Education: High School
• Minimum Job-Specific Experience: 1-2 years
• Management Experience: N/A
• Driver's License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training

Required Knowledge, Skills, & Abilities (KSA's)

Job-Specific KSA's:

• Tire & Automotive Industry Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
• Mechanical Knowledge of automotive vehicles and tools, including their repair, and maintenance.
• Customer Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Repairing Repairing machines or systems using the needed tools.
• Troubleshooting Determining causes of operating errors and deciding what to do about it.

Communication KSA's:

• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Purcell Tire and Service Centers