Valet Operations Manager | McAllen, TX

Job Description

Job Description

About 12 Oaks Parking12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence-believing that how we treat people and how well we do our jobs are equally important.Our culture is built on three pillars:Our Actions - What we do daily to build connections and demonstrate competenceOur Opportunities - How we exceed expectations and develop our skillsOur Culture- The shared values that sustain relationships and reinforce excellenceThe Role: Valet Operation ManagerLocation: San Antonio, TexasSchedule: Monday through Sunday; during hours of operationPay: $27-$32 per hour is the average total pay, based on a $12/hour base rate plus tips.What You'll DoOversee the entire valet operation, ensuring smooth and efficient performanceLead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environmentCreate and manage staff schedules to meet operational needsConduct interviews and hire associates as neededRespond promptly to accidents, incidents, or safety concernsComplete daily and weekly lot reports, weekly tip-out distributions, and weekly revenue entriesCoach, counsel, and, when necessary, terminate team members while ensuring accountability and performance standards are metTrain team members on customer service, safety, and inclusion best practicesPerform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectivesMaintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managersPerform other duties as assigned to support smooth operationsWe are not just parking cars - we are driving the guest experience.What We're Looking ForA positive, hands-on leader who takes pride in doing things right and motivates othersBilingual (English/Spanish) preferred1+ year of experience managing parking or valet operationsStrong communication, organizational, and multitasking skillsFriendly, professional, and team-oriented attitudeValid driver's license, clean driving record, and at least 18 years of ageWhy You'll Love Working with UsA team-first culture where everyone supports one anotherOpportunities for growth and skill developmentActive, engaging work - every day brings new moments to shineAt 12 Oaks Parking, caring for people and taking pride in what you do come together to create experiences guests never forget - where every valet has the chance to make a real impact.12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.