Principal Product Manager, Loyalty Platforms

Role Description

Sephora is seeking a Principal Product Manager to drive strategic product initiatives within the Client Engagement Product team. In this highly influential role, you will be instrumental in evolving our Loyalty and Credit Card programs, leading the design and development of a scalable partner integration platform, and architecting the future of our gamification platform across multiple teams and business units. You will leverage deep industry expertise, advanced strategic thinking, and exceptional leadership to define and execute a multi-year product vision that significantly impacts Sephora's customer engagement and loyalty objectives.

• Define & Own the Product Vision.
• Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals.
• Drive Cross-Functional Leadership.
• Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy.
• Lead Scalable Technical Execution.
• Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability.
• Champion AI Adoption.
• Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact.
• Mentor & Develop Talent.
• Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession.
• Monitor Industry Trends.
• Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy.

Qualifications

• 10+ Years of Product Management Experience.
• Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments.
• AI Proficiency.
• 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots.
• Strategic Leadership.
• Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders.
• Deep Technical Acumen.
• Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering.
• Data-Driven Mindset.
• Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams.

Benefits

• The annual base salary range for this position is $198,360.00 - $220,000.00.
• Individuals employed in this position may also be eligible to earn bonuses.
• Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward.
• Fulfilling Path: Opportunities that will challenge, stretch and develop your skills.
• Meaningful Work: Make an impact on beauty and see the positive change your individual voice is a part of.
• Health: Choose a healthcare plan with medical, dental, and vision coverage. Sephora fully covers employees’ disability and life insurance.
• Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan.
• Balance: Empowered to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more.
• Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Access to free mental health and financial coaching resources, plus volunteer and donation matching.