Principal Product Manager

Role Description

Granicus connects governments with the people they serve by transforming the way public sector organizations engage with citizens. As the leading provider of cloud-based civic engagement technologies, Granicus empowers transparency, participation, and trust in government.

We’re seeking a strategic and execution-oriented Principal Product Manager to lead product strategy and roadmap execution for solutions focused on Records Request Management and FOIA . This is a unique opportunity for a seasoned product leader who understands the complexity of serving federal customers and is passionate about delivering secure, compliant, and intuitive software that improves transparency, efficiency, and public trust.

You’ll own product direction from discovery through delivery, partnering closely with engineering, design, go-to-market, implementation, support, and customer-facing teams to build capabilities that meet the needs of federal agencies and other public sector organizations. The ideal candidate brings deep experience in workflow-driven SaaS products, records request or case management, and navigating security and compliance requirements such as FedRAMP and CJIS .

Qualifications

• 10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products.
• 7+ years of experience in Records Request Management.
• Experience building products for the federal government or highly regulated public sector environments.
• Demonstrated experience with Records Request Management, FOIA, case management, document review, and redaction workflows.
• Familiarity with secure cloud and public sector compliance requirements, including FedRAMP and CJIS.
• Exceptional written and verbal communication skills.
• Proven experience defining, launching, or scaling AI-enabled products or capabilities.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Requirements

• Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions.
• Define and prioritize AI-enabled capabilities across Records Request Management and FOIA workflows.
• Gather and synthesize customer, partner, regulatory, and market input to prioritize investments.
• Shape product capabilities to support federal agency requirements.
• Partner with engineering, security, and compliance stakeholders to ensure product decisions support frameworks and controls.
• Ensure AI-enabled capabilities are developed and deployed in accordance with regulatory, privacy, security, and public sector governance requirements.
• Work closely with cross-functional teams to guide product teams and translate requirements into scalable delivery.
• Turn federal records access, FOIA process needs, and operational pain points into clear requirements.
• Support strategic customer conversations, market positioning, and internal alignment.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.