Principal Product Manager

Product Manager, Account Experience

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate leveraging it to move faster and deliver meaningful results.

When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we'd love you to be part of Gen.

About the Role

Lead the product strategy and roadmap for login, sign-up, subscription access and sharing, and profile management across Gen's ecosystem.

Join the Accounts and Entitlements team, which provides core services used across multiple Gen products.

Work on shared components that power licensing, subscription management, e-commerce integrations, partner support, and more.

Collaborate with a wide range of teams to deliver secure, scalable, and consistent user experiences.

Operate in a highly visible, cross-functional role with broad organizational impact.

Key Responsibilities

Deliver seamless and secure account access and profile experiences for millions of users.

Define and drive a unified product vision aligned with business goals and user needs.

Enable scalable platform capabilities that reduce duplication and improve consistency.

Align teams around shared KPIs and success metrics for account-related experiences.

Continuously identify opportunities to improve performance, usability, and customer satisfaction.

Design intuitive, scalable and personalized login and account experiences that work seamlessly across Gen products, minimizing the need for custom implementations.

Translate user, technical, and business requirements into cohesive, platform-wide experiences.

Collaborate across UX, engineering, support, and business teams to ensure cohesive delivery.

Use data and user insights to improve usability, conversion, and customer satisfaction.

Shape and own KPIs for login and account experiences and drive continuous improvement.

About You

5+ years in product management, ideally focused on the account experienceincluding authentication, security, access to services, and profile management.

Proven experience designing and delivering scalable platform solutions that support subscription access and user account management across multiple products.

Comfortable working with APIs, backend services, and data systems.

Experience in global, matrixed organizations with cross-functional stakeholders.

Personal Attributes

Strong product thinker with a deep focus on user experience and its impact on customer trust, activation, retention, and overall satisfaction.

Skilled in product discovery, user research collaboration, and data-informed decision making.

Ability to lead cross-functional teams and influence without direct authority.

Strong communication and documentation skills, including visual modeling and roadmapping.

Focus on scalability, reusability, and long-term business and customer value.

Location: Tempe, AZ or NYC (Onsite 3 days per week)

The annual base salary for this position is expected to be between $140,000 and $160,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate's qualifications, experience, skills, and competencies related to the role.

What's Next

After you submit your application, you can expect the following steps in the recruitment process:

• TA Call
• Hiring Manager (Virtual)
• Senior Leadership (Virtual)
• Final Interview - Hiring Manager (Virtual)