Resident Coordinator

The Opportunity About GY Properties GY Properties is a U.S. real estate company headquartered in Philadelphia, PA, specializing in acquisition, development, construction and in-house management of multifamily residential properties and high-end residential condominiums. GY Properties has been doing business for more than 30 years in the Philadelphia region, with expansion to the Baltimore and Pittsburgh metro areas. At GY Properties our mission is to create homes and communities by focusing on location, wellness, and innovation for our residents and investors. Our core values include treating our residents, employees, and investors with respect and honesty, being accountable, innovating, and working together inclusively Position Summary The Resident Coordinator serves as a key point of contact for residents across a portfolio of Center City Philadelphia properties. This role supports day-to-day resident relations, property operations, marketing initiatives, and community engagement programs through communication, administrative coordination, event planning, and promotional outreach. The ideal candidate is highly organized, customer service-driven, and capable of managing multiple priorities while delivering an exceptional resident experience. Key Responsibilities Serve as the first point of contact for resident calls, walk-ins, emails, and office inquiries, maintaining a professional and customer-focused approach. Address and troubleshoot routine resident concerns before escalating issues to Property Management. Assist with resident-related matters, vendor coordination, building operations, and other administrative and operational projects. Maintain accurate records, monitor deadlines, support report auditing and data tracking, and ensure resident and property information is up to date. Update and maintain pricing in Entrata using established pricing trackers. Create and distribute resident and prospect communications, including promotions, event announcements, community updates, reminders, marketing campaigns, and ancillary service program communications. Manage the distribution and implementation of marketing materials, digital assets, and on-site collateral, ensuring material stays up to date. Assist with planning, coordinating, and executing resident events, open houses, and community engagement activities, including vendor coordination, event communications, and event setup. Maintain inventory and distribution of promotional materials, branded merchandise, welcome packages, and marketing collateral for residents and prospective renters. Coordinate signage and marketing projects with vendors, onsite teams, and the Marketing Department. Support resident retention, satisfaction, and community engagement initiatives to enhance the overall resident experience. Requirements & Qualifications Adherence to the company's mission and values in all aspects of the job. 1-3 years of customer service, hospitality, property management, leasing, administrative, or related experience preferred. Basic knowledge of property management operations, resident relations, leasing principles, and property management software preferred. Proficiency in Microsoft Office, particularly Excel. Excellent verbal and written communication skills with strong customer service orientation. Strong organizational, multitasking, and time management skills, with exceptional attention to detail and follow-through. Ability to prioritize competing demands and manage multiple responsibilities in a fast-paced environment. Ability to work collaboratively with Property Management, Marketing, vendors, and residents. Highly motivated creative mindset with the ability to identify opportunities for improvement. Experience with Canva, email marketing platforms, social media, or event coordination is a plus. Must be able to successfully pass a pre-employment background screening (and effective June 1, 2026, a pre-employment drug screening). Salary and Benefits The compensation for this position is $40,000/year . This commensurate with qualifications and experience. This full-time position is considered exempt from overtime pay under the federal and state wage and hour laws. GY Properties offers a competitive compensation package that includes company paid medical insurance, 401(k) retirement plan with company matching, dental and vision insurance, vacation and paid time off, an employee referral program, complementary employee parking, and opportunities for continuing education and training. GY Properties currently requires the COVID-19 vaccination for all employees, other than those with religious or medical exemptions. This is a full-time on-site position.