Medical Receptionist

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.Your Impact:Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.What You'll Bring/Requirements:Reliability, a positive attitude, and excellent teamwork skills.Strong communication and interpersonal abilities.Proficiency in data entry and computer skills.Ability to thrive in a fast-paced environment.Exceptional customer service skills.Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.Must hold a high school diploma or equivalent.Bonus Points:Prior experience in ophthalmology.Familiarity with Electronic Medical Records (EMR).Perks & Benefits:Competitive 401(k) with matching.Comprehensive health, dental, and vision insurance.Disability and life insurance.Flexible spending account.Generous paid time off.Important Details:Must be able to travel to multiple locations (if applicable).Availability for evenings and weekend rotations (if applicable - varies by practice).Ability to handle a high-volume practice.This position is in person.We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.Refocus is an equal opportunity employer and we value diversity.