Administrative Assistant - Technical Services

Administrative Assistant

Are you a highly organized, proactive problem-solver with a knack for both technical support and meticulous administrative processes? Do you thrive in an environment where no two days are the same? Join our dynamic team!

We are seeking a meticulous and adaptable Administrative Assistant to support the Chief Risk Officer, the Technical Services team, and the Receptionist. This role is unique, blending high-level administrative support, technical distribution coordination, and crucial internal controls monitoring. You will be instrumental in ensuring our compliance, supporting our executive team, and guaranteeing a seamless experience for our customers.

What You Will Do

• Client Software Distribution & Logistics: Manage the end-to-end software lifecycle, from processing customer requests (phone/email) to delivering secure download links and generating necessary license files. You will also manage the secure transfer of full software builds and source code to our storage vendor.
• Internal Controls & Compliance Support: Work directly with the Chief Risk Officer to monitor and verify key internal controls. This includes maintaining crucial schedules, ensuring timely license renewals (domains, SSLs), and proofreading technical documentation to uphold our high standards of compliance.
• Executive & Departmental Administration: Provide comprehensive support to the Technical Support Manager, managing expense reports, billing forms, and ensuring the timely follow-through on internal and external customer service requests.
• Training & Client Coordination: Act as a key support resource for customer training and webinars. This involves coordinating schedules, liaising with hotels, and keeping training records impeccably up-to-date.
• Administrative Team Support: Provide dependable administrative coverage for the Receptionist role and general office support across multiple departments.