Manager, Claims ProcessingIn Office - Des Moines Iowa

Manager, Claims Processing Carrot Fertility is a global platform dedicated to family‑building and fertility services. Responsibilities: Oversee day‑to‑day claims processing operations and member communications, working closely with other managers and leadership. Manage schedules and duties of all Claims Processors based on business needs. Hire and develop high‑performing Claims Processors and Senior Claims Processors to provide world‑class member service across multiple support channels. Work closely with the Director of Payments to evaluate, test, and implement departmental and operational improvements. Drive operational excellence by monitoring and holding team members accountable to KPIs and individual metrics. Be available to work Monday through Friday 11:00 AM – 8:00 PM CT. Location: Des Moines, Iowa (on‑site). Minimum Qualifications: Bachelor's degree. 3–5 years of experience in healthcare, insurance, or related SAAS technology leading a high‑growth team dedicated to service. Ability to work independently with little management or direction on routine duties or projects. Extensive customer service experience, people management, and organizational skills. Proven experience growing and scaling a large global team to offer omnichannel, multi‑language, and multi‑country support. Passion or genuine interest in the family‑forming space. Established track record of exceeding targets, KPIs, and service level agreements. Proven performance management and development skills. Demonstrated ability to build consensus, establish trust, communicate effectively, and foster culture change within the company/team. Demonstrated ability to implement process enhancements and efficiencies. Demonstrated business acumen, customer awareness, and ability to create value. Outstanding communication skills, both oral and written; ability to manage multiple business areas and people. Interaction with peers and associates on business and technical issues. Ability to oversee direct functions, delegate work, and effectively negotiate issues with leadership. Prior exposure to high‑growth, fast‑paced work environments. Preferred Qualifications: Extensive knowledge of insurance regulations and industry best practices. Proficiency and comfort using business tools (e.g., Jira, Confluence, Zendesk, Airtable, G‑Suite). Compensation: Base salary range $95,000–$105,000 plus a holistic Total Rewards package that supports employees in all aspects of life inside and outside of work. #J-18808-Ljbffr Carrot Fertility