Systems Network Analyst - Port Everglades

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Network Analyst.

THIS JOB ANNOUNCEMENT WILL REMAIN OPEN UNTIL SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANYTIME.

This position provides technical support to Port Everglades staff to ensure efficient business operations. Responsibilities include resolving hardware and software issues, completing employee onboarding and offboarding, and processing access requests. The role also coordinates with IT teams to perform software updates and system upgrades for computers and servers, manages computer refresh cycles, and oversees IT inventory and asset tracking. Additionally, this position supports the physical network infrastructure, including Ethernet, fiber optic systems, and Wi-Fi.

General Description

Maintains, troubleshoots, resolves issues, and provides high level technical support to an agency.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires two (2) years in supporting users and analyzing computer systems relevant to area of assignment or closely related experience.

Special Certifications and Licenses

Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for
the duration of employment.

Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.

Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment.

Preferences:
Bachelor's Degree in Computer Science, Information Systems, or a related field
Master's Degree in Computer Science, Information Systems, or a related field
1+ years of experience of Collaboration tools, Network Management applications, and/or Communication Protocols
1+ years of experience supporting both wired and wireless LAN/WAN and ERP systems
1+ years of experience in IT Network Solutions, development for process improvement and efficiency
1+ years of experience in network monitoring and support services, including servers, switches, TCP/IP, Telnet, VPN and
other common network protocols
Microsoft Certification Azure/365
Cisco Certified Network Associate CCNA/CCNP
IT Security Certifications CISSP/CISA/CISM/CASP+/SSCP/Sec+ or others
CompTIA A+/Network+/Sec+/Data+, ITIL, or others
SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides technical support to users who are experiencing hardware and/or software issues; manages backup process; sends backup tapes off site and prepares new tapes for next backup; tests and installs applications and new drivers before deployment.

Sets up backup server, clients, groups and media for backup process; updates and upgrades operating system, application software on computers and servers; deploys new computers and servers to replace those broken and/or out of warranty.

Researches, analyzes, compares and applies solutions to many technical issues in our environment; creates and revises procedural documentation for installation of many third party software used; researches technical problems of moderate to high complexity; documents information of assigned incidents and resolutions.

Inventories computer equipment as part of annual hardware replacement project; installs and configures computer equipment as a part of the annual hardware replacement project; prepares systems for staff and public use.

Opens trouble tickets and coordinates with coworkers to resolve the issue; installs configure computer, software, hardware, and network communications, troubleshoots and resolves hardware, software, and network problems.

Performs related work as assigned.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Competencies

• Tech Savvy : Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity : Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Interpersonal Savvy : Relates openly and comfortably with diverse groups of people. Grasps others' more obvious social cues and responds appropriately; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
• Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Self-Development : Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
• Nimble Learning : Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at View phone number on click.appcast.io or email View email address on click.appcast.io to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.