Service Manager

Overview We are seeking a strong, hands‑on leader who can inspire teams, drive accountability, and help lead our continued growth. This role is ideal for someone who thrives in a fast‑paced environment, leads by example, and isn’t afraid to roll up their sleeves when needed. The successful candidate will be responsible for developing supervisors and staff, maintaining high operational standards, supporting customer satisfaction, and fostering a positive team culture built on accountability, collaboration, and results. Our ideal Service Manager understands that leadership is more than managing tasks, it’s motivating people, solving problems, maintaining morale, and creating an environment where employees can succeed. We are looking for someone with a “let’s get it done” attitude who can balance strategic thinking with hands‑on involvement and who takes pride in delivering exceptional service to both employees and customers. In this role, you will help oversee daily operations, mentor team members, improve processes, drive operational excellence, and support the continued growth of our organization. Ultimately, we’re looking for a leader who can build strong teams, maintain high performance standards, and contribute to a company culture that rewards initiative, values people, and enjoys celebrating success along the way. Responsibilities Develop, train, and oversee supervisors and staff Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes, and best practices Purchase materials, plan inventory and oversee employee productivity Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Find ways to increase quality of customer service Skills and Qualifications Bilingual skills (English/Spanish) are a plus and highly valued in this role. Proven work experience as a manager or similar role Knowledge of organizational effectiveness and operations management The ability to work constructively with a wide range of personalities Familiarity with business and financial principles Leadership ability Degree in Business, Management or related field Flexibility and ability to bounce between projects quickly Professional appearance, maintaining a positive image at all times Consistent personality with the ability to separate personal and business issues. Excellent follow-through, taking initiative and not requiring much direction Superior communication skills, both verbal and written Position Requirements Bachelor’s Degree and at least 4 years of experience in business operations OR High School/GED and at least 7 years of experience in business operations An attitude of confidence, in being flexible and able to bounce between projects quickly A strong desire to deliver a great experience for both employees and customers, simultaneously A fun, customer-focused attitude; combining a “can-do” spirit with knowledgeable experience Qualifications BBA (Preferred) Intermediate level skill in Microsoft Word/Excel (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools) Starting salary of $60,000 per year Opportunity to earn up to an additional $10,000 annually in performance-based bonuses tied to key performance indicators (KPIs), leadership effectiveness, client satisfaction, retention, and operational performance Paid Time Off (PTO) Paid Holidays Career growth opportunities within a rapidly expanding company Ongoing training, development, and leadership support Opportunity to make a direct impact on company growth and operational success Total earning potential: Up to $70,000 annually #J-18808-Ljbffr