Front Office Manager

Fairfield Inn Evansville 7879 Eagle Crest Blvd Evansville, IN 47715, USA The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company’s values, fostering a culture of collaboration, intuitive service, and trans‑local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized. Responsibilities Uphold and role model the company’s values, encouraging direct reports to embody collaboration, intuitive service, and trans‑local hospitality. Demonstrate passion and aptitude for all aspects of a guest's experience, coaching the team to handle all guest interactions with the highest level of hospitality and professionalism. Encourage your team to find creative solutions to accommodate guest requests whenever possible. Serve as the tour guide for all hotel experiences a guest may encounter, uncovering each guest’s likes or dislikes to add a personalized touch that creates a special memory. Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, creating an environment where associates feel supported and valued to exceed guests’ needs. Be knowledgeable in all matters related to the safety, security, satisfaction, and well‑being of hotel guests and associates; respond swiftly and effectively in any hotel emergency or safety situation, and verify all associates are trained and following proper emergency procedures. Maintain proper inventory of all operational supplies and departmental supplies while following the budget given to you by the General Manager. Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience. Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates, creating an environment that nurtures ideas and develops future talent for succession planning within the department. Execute the delivery of property events to in‑house guests and future guests. Foster open lines of communication within the department by facilitating daily line‑ups, weekly leadership meetings, and monthly department all‑staff meetings to create a transparent dialogue, voice ideas, address concerns, and focus on the department’s key priorities. Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course‑correcting any missed opportunities. Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition, emphasizing the smallest detail that may go unseen by the untrained eye. Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol. Champion departmental and hotel‑wide initiatives and best practices (e.g., Lobby Ambassador, Manager on Duty programs) by communicating, training, and coaching associates on each initiative’s purpose. Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation. Benefits Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr