Service Center General Manager -- Door & Glass Systems (Philadelphia)

Job Description

Job Description

Service Center General Manager — Door & Glass Systems (Philadelphia, PA)

Imagine starting your day by walking the floor of a bustling service center, greeting techs as trucks are loaded, reviewing the day’s schedules, and checking job-cost dashboards. By mid-morning, you’re leading a stand-up with supervisors to refine routes, align staffing, and tackle any supply or scheduling issues. After lunch, you’re on-site with a customer, ensuring our work meets exacting quality and safety standards. You wrap the day coaching a new lead, finalizing a monthly P&L review, and sharing best practices with fellow leaders across Vortex.

That’s life as the General Manager of Vortex Industries’ Philadelphia, PA Service Center—an operational leader who owns results, cultivates talent, and keeps customer satisfaction at the center of every decision. This role reports to a Regional Director at Vortex.

What you’ll lead

• Own the performance of the Philadelphia Service Center—profitability, staffing, expense control, and operational execution.
• Build and maintain direct, productive, and positive relationships between management and employees.
• Champion a customer-first mindset, ensuring high-quality, timely service that drives retention.
• Develop and implement continuous improvement initiatives to raise productivity, quality, service levels, and cost efficiency.
• Drive operational excellence and best practices across quality, service, cost, and safety.
• Set clear expectations, balance accountability with honest feedback and recognition, and support personal and professional growth for every team member.
• Hire, develop, and retain top talent; understand the responsibilities of every role in the service center.
• Allocate workload, manage resources, and foster collaboration across teams to achieve service center goals.
• Maintain strong relationships with key partners and customers; represent Vortex professionally inside and outside the company.
• Lead a culture of safety through training, awareness, and accountability; ensure compliance with federal and state regulations and OSHA guidelines.
• Ensure company procedures are followed and documentation is accurate and on time.
• Share best practices with peers to improve productivity and reduce costs.
• Other duties as assigned.

What you’ll bring

• At least 10 years in the door industry and a minimum of 5 years managing operations with full P&L oversight.
• Budgeting expertise and performance reporting acumen.
• Proven leadership and clear, confident communication skills.
• A self-starter approach—detail-oriented, highly organized, and relentless about follow-through.
• Experience in outside sales and in-person customer business development.
• Strong people development and conflict resolution capabilities.
• Technical aptitude; mechanically inclined with strong problem-solving ability.
• Capacity to assess complex issues quickly and craft creative solutions.
• Strategic thinker who anticipates requirements and plans proactively.
• Comfort leading meetings with exempt and non-exempt personnel; seasoned in hiring, training, developing, and conducting annual performance reviews.
• Uncompromising adherence to ethics, company values, code of conduct, and policies.
• Ability to thrive in a fiscally conservative organization, embracing flexibility and a wide scope of responsibilities.
• Travel as necessary to job sites and company meetings.

Hands-on credibility

• You should be proficient in: Glass Installation; Door Installation.
• Machines & technologies you’ll use: Power Tools.

If you’re energized by building great teams, creating exceptional customer experiences, and running a safe, efficient, and profitable operation, we’d like to meet you.