Sectional Customer Experience Supervisor

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America's largest residential and commercial garage door manufacturer-we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening - from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America's Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Sectional Customer Experience Supervisor in our Troy, Ohio location.


Responsibilities include:

• Provide leadership and direction for the sectional dealer customer experience group to ensure customer experience levels that exceed our customers' expectations.

• Document and maintain customer experience procedures that provide for consistent implementation of customer service practices among the group.

• Maintain necessary metrics to monitor the performance level of the group and intercede when a decrease in performance level is observed.

• Provide training and coaching for the group to develop their knowledge, skills, and abilities to perform at their best levels.

• Be fiscally responsible when making decisions and manage within the budgeted expense levels for the department.

• Formally evaluate and provide feedback to each member of the group at least annually.

• Work with internal and external customers to determine what services we can provide to exceed their expectations.

• Monitor work levels and re-assign work as required to insure we meet our customers' expectations.

• Keep abreast of new technologies, best practices, and general information as it relates to the customer service profession and the building products industry.

Qualifications:

• Education: Associates degree required - Bachelor's degree preferred.
• Experience: Minimum of three years of customer service or garage door industry knowledge recommended. Prior supervisory experience preferred.

Why Choose a Career With Us?

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "What's Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our "Pioneer Club"-a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren't just keeping up with industry trends; we're setting them. Whether it's our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer