Director of Technical Training and Developmen

Job Description

Job Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Director of Technical Training & Workforce Development . If you are an experienced recruiting professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

• Lead all entry-level technical training and workforce development initiatives.
• Design and implement structured technician development programs.
• Train and mentor new technicians in:
  • HVAC fundamentals
  • Building automation and controls
  • Fire alarm systems
  • Electronic security systems
  • Mechanical systems and preventive maintenance
• Conduct hands-on field training, ride-alongs, and real-world jobsite instruction.
• Build apprenticeship-style development programs focused on long-term technician growth.
• Teach safety practices, tool usage, troubleshooting, communication, and field professionalism.
• Evaluate trainee performance and provide coaching, development plans, and career guidance.
• Partner with recruiters, trade schools, workforce programs, and hiring managers to identify and onboard entry-level talent.
• Assist recruiting teams in evaluating candidates for technical aptitude, attitude, and long-term growth potential.
• Develop training materials, onboarding standards, and technical development pathways.
• Promote retention and career advancement of newly hired employees.
• Manage training budgets, certifications, vendor partnerships, and educational resources.
• Ensure compliance with OSHA, NFPA, and company safety standards.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• 10+ years of field experience in HVAC, controls, fire alarm, security, mechanical services, or related technical industries.
• Strong passion for mentoring and developing inexperienced employees.
• Proven leadership experience managing technical training or workforce development programs.
• Excellent leadership, communication, and coaching skills.
• Strong operational and field-service knowledge.
• Experience developing apprenticeship, onboarding, or certification programs.
• Ability to lead cross-functional initiatives with operations, HR, and recruiting teams.
• Excellent presentation, mentoring, and leadership skills.
• Ability to simplify technical concepts for new employees.
• OSHA certifications and industry certifications preferred.
• Valid driver’s license and willingness to travel to jobsites and training locations.
• Proficient with Microsoft Office and basic recruiting technology.
• High level of integrity and professionalism.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

Work Environment: Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• If you are unable to apply electronically and require an accommodation, please contact View email address on ziprecruiter.com
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.