Technical Service Manager
MRINetwork
Job Title
Principal Duties and Responsibilities
- Works with customers to assist in troubleshooting, analyzing and diagnosing HVAC products
- Conducts parts and service training with contractors and technicians.
- Acts as a liaison between contractors and consumers through telephone support and/or jobsite visits.
- Visits job sites to assist with troubleshooting and equipment analysis. Provides direction to contractors on possible repairs and alternatives.
- Partners with Territory Manager to conduct contractor visits and proactively assess service needs
- Escalation point for warranty concessions and consumer complaint resolution.
- Work with branch personnel to maintain the facility in an orderly fashion.
- Functionally test and/or repair returned or damaged equipment.
Knowledge, Skills and Abilities Required
- Excellent customer service skills.
- Thorough knowledge and understanding of HVAC terminology and related products.
- Thorough understanding of systems operations and maintenance.
- Strong problem-solving and analysis skills.
- Ability to provide direction and coaching to others
- Ability to interface with multiple segments of the business including contractors, consumers, vendors and manufacturers to resolve issues and problem jobs or equipment
- Ability to meet deadlines
Qualifications
- Five to seven years of related experience in HVAC industry.
- Associate’s degree or equivalent experience with Technical/Trade school or equivalent combination of education and Experience
Working Conditions
- Office environment using office related computer equipment. Occasional work off-site visits with contractors and vendors. Travel is less than 10%.
- Frequently required to stand, walk and sit, bend, kneel or climb. Some lifting required.
- Familiarity with MS Window software or NxTrend systems.
Vacancy posted 4 days ago
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