Mortgage Loan Officer, MA-Framingham

Description At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions are central to helping clients navigate changing circumstances. In this role you will deepen relationships with your clients by collaborating with peers across banking, lending, and investing, helping them with short- and long-term financial goals. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens is honored to be a top Lender in the Mortgage sector and is passionate about growing our market share in the states we currently operate. We are hiring dedicated Mortgage Loan Officers who proactively identify, build, and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts. Our Loan Officers are encouraged to participate in business development opportunities, community efforts to promote home ownership, and professional organizations. You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing while gathering any additional required information. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives. Primary Responsibilities Go above and beyond for customers – aspire to deliver outstanding customer service. Drive sales through service – achieve sales and referral goals by developing a positive customer experience. Build book of business – proactively seek ways to develop and expand customer relationships to contribute toward branch success. Maximize personal productivity – desire to improve personal efficiency through attention to detail, self‑motivation, and adaptability to achieve branch and personal goals. Grow your own capabilities – actively participate in opportunities to expand knowledge, influencing, and interpersonal skills. Qualifications, Education, Certifications and/or Other Professional Credentials BA/BS degree preferred or equivalent experience in residential mortgage sales. Two plus years of retail residential mortgage sales experience. Documented residential mortgage loan volume in the past 12 months of $8 million (minimum). Established relationships with local referral networks. Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences. Strong computer skills and experience using laptop technology. Successful candidate must meet and follow all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining a Unique Identifier from the NMLS. Hours & Work Schedule Hours per week: 40 Work schedule: Monday – Friday Pay Transparency Commissioned based. Individuals in this role have historically earned between $100,000 and $250,000 per year, based on performance and productivity against commission plan parameters. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Our paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of very local and state jurisdiction in the United States. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. #J-18808-Ljbffr Citizens