Customer Care Specialist - ONSITE 5 DAYS A WEEK

Customer Care And Sales Advisor I

Required Skills & Experience:

High School Diploma or GED

Ability to ask fact-finding questions to identify solutions aligned with customer needs

Demonstrated patience and professionalism in all customer interactions

Working knowledge of Cable One products and services

Strong communication and active listening skills

Ability to remain composed and empathetic in high-pressure situations

Ability to sit for extended periods, use hands, talk, and hear

May be required to lift up to 10 pounds

Job Description:

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, and protecting relationships.