Resident Care Coordinator

Resident Care Coordinator

Ivybrook Assisted Living is looking for a dedicated Resident Care Coordinator. The Resident Care Coordinator (RCC) serves as a liaison with hospital personnel, physicians, community organizations, and other health-related service agencies to provide quality care to our assisted living residents. Additionally, this role is responsible for hiring, training, and managing a staff that is capable of providing superior care, while maintaining the physical and emotional health of residents, and in accordance with current federal, state, and local standards, guidelines, and regulations, while demonstrating Ivybrook's principles and core values.

Essential Job Duties:

• Conduct and coordinate the potential assisted living resident assessment program in accordance with current rules, regulations, and community policies and procedures that govern resident assessment, including ensuring that an initial assisted living resident assessment is completed prior to each resident's move-in date and a comprehensive care plan is completed upon move-in
• Conduct routinely scheduled re-assessments on each assisted living resident, and change of condition assessments as needed
• Ensure each assisted living resident is receiving the best possible care and programs to meet their individual needs
• Conduct interviews and observations of the assisted living residents on a continual basis
• Alert the Executive Director, Director of Nursing, family members, and others (as necessary) of any changes in the physical or emotional health of the resident, and the department's ability to meet those needs
• Recruit, interview, hire, manage, schedule, motivate, evaluate, and supervise department staff in accordance with community policies, procedures, and established budget
• Daily review of timekeeping, meal breaks, and overtime
• Create and conduct orientation for new associates
• Ensure ongoing training and education for all associates, in accordance with all governing requirements, and community policies and procedures to ensure that staff is properly trained in competent delivery of medications to residents, safety and emergency procedures, documentation/record keeping, resident's record and acceptable treatments, etc., and in providing the best care possible for our assisted living residents and ensure that all care staff completes state required training
• Perform all administrative duties accurately and timely, including associate evaluations, necessary forms, reports, evaluations, studies, surveys, resident records, assessments, care profiles, etc., including:
• Coordinate departmental schedule to ensure adequate staffing in accordance with legal requirements, community standards, policies, procedures, and budgets
• Ensure coverage of job duties within the department during associate absences, either through delegation or personal completion of duties
• Maintain inventory of supplies necessary for resident care
• Ensure continuity of the assisted living resident's total care regimen by developing methods for the coordination of nursing services with other resident services
• Work closely with all departments in the community to ensure that residents are receiving all available services to enhance their quality of life
• Act as a resource and care manager for the residents and their families
• Contact physicians, family, and others to obtain orders for care and represent the community
• Coordinate prescription orders with doctors' offices, as well as pharmacy delivery of medication
• Oversee the central storage, tracking, and delivery of medications
• Ensure all medication carts are in order
• Ensure all medication records administration are completed per company guidelines and state regulations
• Responsible for the overall safety and health of all assisted living residents
• Ensure that all governing requirements are closely monitored and executed
• Ensure that all physician orders are carried out properly
• Aid in the community marketing effort through positive interactions, acting as a liaison between the community, and families/outside health service providers
• Key management member acting as Manager on Duty when necessary

Non-Essential Job Duties:

• Perform other job duties or special projects assigned/requested by the Executive Director
• Work with Ivybrook and outside resources to develop and continue a productive support group to be offered as a resource to the family members of our residents
• Understand and comply with all federal, state, and local regulations, and all company policies and procedures concerning the department
• Display tact and friendliness when dealing with residents, associates, and guests
• Promote and lead with a spirit of teamwork and open communication in accordance with the Ivybrook principles and core values
• Assist the Executive Director in completing an annual budget, including ensuring that the financial goals are met monthly and manage labor and other expenses to meet these financial goals
• Possesses the ability and desire to minimize waste and misuse of supplies/equipment
• Maintain a safe and secure environment for all staff, residents, and guests following established safety standards policies, and procedures

Supervisory/Management Responsibilities (Job Title(s) & number of employees):

• Caregiver = 8-12 employees
• Medication Technician = 2-12 employees

Minimum Job Requirements (Include education, experience, special skills, licenses, certifications):

• High school diploma or GED equivalent is required
• Prior related work experience functioning in a similar assisted living management role in the industry or similar work environment is essential
• Prior management or supervisory experience is required
• Current CPR/First Aid Certification is required
• Must complete a health screening and provide negative TB test results (must be within the last 6 months or 14 days of employment)
• Must have solid PC skills and be familiar with several Microsoft Office Suite software programs (e.g., Word, Excel, Outlook, Email, etc.,) and other office equipment (e.g., scanners, copiers, and fax machines)
• Excellent communication skills are required, including the ability to speak, read, and write English.
• Must have basic math skills (addition, subtraction, and multiplication) as required for personnel actions, budget, and other financial responsibilities.
• Must possess the ability to make independent decisions when circumstances warrant such action, and to remain calm during emergency situations
• Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.

Preferred Job Requirements (include lifting, carrying, pushing, pulling, bending, walking, standing, sitting):

• Must be able to move intermittently throughout the workday and throughout the community
• Ability to lift/carry, push, and pull up to 40+ pounds
• Ability to assist in the moving of residents when necessary