Public Safety Communication Manager

The purpose of this position is to plan and direct the operations of the multi-jurisdictional and multi-disciplinary Public Safety Communications Center. The Center is responsible for providing 9-1-1 and emergency communications service to North Richland Hills, Haltom City, Richland Hills and Watauga with a combined population of over 137,000 residents. This position works with considerable independence under the direction of the Technical Services Captain. The individual must demonstrate a strong leadership presence, technical knowledge and knowledge of the budgeting process. This position does provide direction to employees.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

• Bachelor’s degree or equivalent.
• 5 years’ experience as a public safety dispatcher with a minimum of two years at the supervisor level.
• Valid Texas Class C Driver’s License.
• Texas Department of Public Safety's Terminal Agency Coordinator Certification, 16 Hour TCIC/NCIC Certification, 24 Hour TLETS Basic Certification, Institute of Law Enforcement Administration: School of Police Supervision or advanced supervisory training, and TCOLE Intermediate Telecommunicator License.
• Must be able to pass a standard background check, as well as a background check through the FBI Criminal Justice Information Services (CJIS) and a drug screen.