Field Service Tech - Intelligent Warning Sys.

Field Technician

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

*Please note - The pay rate will be based on experience and could be higher based on projects and overtime.

What TAPCO has to offer you:

• Quarterly Bonus Program
• 10 Paid Holidays
• Paid Vacation and Personal Time (starting day one)
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

What you will accomplish as a Field Technician at TAPCO:

The Intelligent Warning Systems Technician has the technical skills to install, troubleshoot, service, and perform maintenance on a variety of solar-powered as well as AC-powered safety systems. They possess strong problem-solving skills, including diagnosis of electrical, mechanical, wireless, and computer systems. This position will work with contractors to install new devices, train users how to operate them, as well as perform periodic maintenance for all types of TAPCO Made products. This position will operate in the office and in the field, with travel up to 75% of the time throughout the United States. This position reports to the IWS Service Manager.

Essential Duties and Responsibilities:

• Provides training to contractors, end users, and distributors
• Reviews sales orders and project plans prior to going on-site to ensure they are prepared
• Provides any necessary feedback about discrepancies or issues to the Quality Department, Sales Team or Technical Sales Group
• Works with Sales or TSG when necessary to assist with resolutions to problems or customer concerns
• Requests sales quote generation and follow-up for parts, services, upgrades and maintenance/support agreements; ongoing coordination, renewal management and billing of associated contracts
• Monitors, prioritizes, and follows up on all open service cases until resolved and closed
• Perform installation, maintenance, and repairs to a wide variety of electronic, computer, communication, network and other systems
• Troubleshoot and repair equipment including diagnosing electronic failures
• Assists with the acquisition process of maintenance contracts; building the scope of work, site visits when necessary to evaluate the current condition of equipment and creation of the proposals.
• Performs other related work as required

Required Experience and Knowledge/ Skills/Ability:

• Must be able to frequently drive to customer sites, including multi-day overnight travel
• Must be able to travel outside Wisconsin, up to 75% of the time
• Good working knowledge of electronic, electromechanical, and electrical power principles to include testing of components in DC and AC circuits
• Computer knowledge/skills: PC literate (past and current Windows desktop OS, Microsoft Office, uploading and downloading files, software installation, administrative, e-mail & time sheets)
• Excellent customer service skills
• Ability to work in high stress/high visibility environment with minimal supervision
• Ensures customer satisfaction by delivering outstanding service support, assisting, and resolving a wide

Preferred Qualifications:

• Associates degree in electronics, or consummate on-the-job experience.
• Two years industry experience in field service and troubleshooting.

About Us:

At TAPCO, we aim to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!

As an EEO Employer, including Veterans and Individuals with Disabilities, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran or disability status or other acceptable taglines in all printed employment advertisements.

If any assistance is needed with the application process, please contact TAPCO HR at View phone number on click.appcast.io