Business Development Representative

Responsible for supporting all aspects of Business Development for Sales including customer accounts, projects, and follow-ups—Foster collaboration between the Business Development team and sales force. Acts as a bridge between sales force and other departments. Ensures accuracy, consistency, and governance of customer accounts, project, and quote data within the CRM system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead Management Support sales force in qualifying leads from multiple sources Research & identify opportunities for follow-ups for the sales force Collaborate with sales team to identify and convert target accounts Accurately track & document activities, interaction with leads, and the outcomes Update backlog of leads, as needed Pipeline Management Assist sales force by accurately creating & managing projects in CRM Follow up on projects, probabilities, dates, win/loss Track projects from lead → quote → opportunity → order → project completion Collaborate with sales team, marketing, customer service & operations to improve business performance Confirm order coding is correct in Power BI reporting & partner with customer service to update as needed Identify opportunities for improvement Maintains standardization of process and workflows Attend Weekly/Monthly/Quarterly performance meetings Quote Management Create Quotes & SPAs Ensures pricing logic, splits and margin rules are applied correctly in CRM Ensures quotes follow approval workflows, SPA rules, and customer portal requirements Confirms proper account selection, customer hierarchy, ship-to/bill-to accuracy, and quote ownership CRM Support Provide one-on-one assistance to the sales force on navigating the site Provide assistance on lead activities & follow-up tasks Manage and maintain CRM customer account data, including creation, updates, hierarchies, and ownership alignment Create, update & maintain customer contacts Monitor data quality; identify and resolve duplicates, inaccuracies, and incomplete records Set up national accounts and link related companies to these accounts Create personalized dashboards & views Communicate requests for changes/additions per guidelines Follow SOPs & enforce guidelines for data integrity & governance standards Creates consistency across all regions and sales reps Education & Experience Associate degree in a related field or relevant experience Organization & time management Ability to prioritize multiple tasks Must be detailed oriented Strong problem-solving skills Works well under pressure with time sensitive data #J-18808-Ljbffr Tarkett