Branch Sales Associate

About Us Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands such as Carrier, Bryant, Payne, GREE, and others across 200+ locations in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. Branch Sales Associate – HVAC Products Carrier Enterprise seeks a dynamic Branch Sales Associate to serve licensed HVAC/R dealers and contractors, providing excellent customer service, product knowledge, and support. Job Summary As the face of the branch, you will greet customers, assist with product selection, process orders, maintain inventory, and provide technical support. This role includes performance‑based bonuses and incentives. Essential Duties and Responsibilities Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations. Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision. Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases. Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager. Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components. Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues. Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims. This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role. Qualifications Prior experience in Customer Service. Prior leadership roles with profit and loss responsibility preferred. Experience in leading people in a retail environment. Demonstrated ability to rapidly grow sales in a retail environment. Experience building and maintaining cross‑functional relationships. Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning. Preferred Qualifications Experience working with HVAC contractors strongly desired. Computer literacy with proficiency in MS Office applications. Ability to work in a team environment and be willing to participate. Ability to function at an above‑average level in a technical environment. Prior experience using sales and/or inventory management systems. Requirements High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred. Experience managing in a B2B environment in distribution or wholesale sales preferred but not required. Excellent relationship‑building skills; must be a team builder as well as a team player with a focus on sales. Benefits Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short‑term and Long‑term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holidays 401(k) Plan with Employer Match Employee Discount Program Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. #J-18808-Ljbffr