Account Manager - EDU

Account ManagerAccount Managers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members.An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and customer success or account management. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast-paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We'll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threatsResponsibilities:Ensure customer satisfaction and renew contracts prior to expirationExpand iboss presence within existing customer baseEnsure that customer-desired outcomes are achieved through proactive cadence-driven outreachManage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfiedAct as the customer's go-to iboss subject matter expert when they are planning changes or enabling new capabilitiesAdvise customers about new products and feature enhancementsProvide feedback to product management, engineering, and R&D teamsWorking with our technical support teams, ensure that any identified technical support inquiries are solved in a timely and professional manner.Document interactions comprehensively for auditing and record keeping purposesHelp customers measure success by baselining current vs. future stateWork with team leads and management to bubble up recurring issues or opportunities for product or process improvements.Create, provide, and present quotations to customersAcquire purchase orders from customersCreate and submit knowledgebase entries to help improve customer self-service capabilitiesCreate and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and featuresQualifications:Bachelor's degree in technology or businessOutgoing personality and comfortable speaking to customersSales experience requiredExperience working with State, Local Government, and K-12 customersPossess a strong work ethic and team player mentalityExcellent communication skills both verbal and writtenHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation, documentation and listening skills.Benefits:Optimistic, supportive, and FUN work environmentJoining an exciting business at an exciting phase of developmentHighly competitive salaryAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.*This position is not eligible for sponsorship of work visas.