Customer Service Representative

Customer Service Representative

Cincinnati, Ohio

1st Shift

Pay- $22 to $25 an hour

Temporary Assignment

LHH Recruitment Solutions is partnering with our client to identify a Customer Service Representative

Position Summary: Our client is seeking a detail-oriented and customer-focused Customer Service Representative with experience in manufacturing or logistics environments. This role will support daily customer interactions, order processing, and coordination with internal teams to ensure timely and accurate service. Candidates must have prior experience in manufacturing or logistics to be considered.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries regarding orders, shipments, and product information
• Manage and process customer orders from entry through fulfillment
• Coordinate with production, warehouse, and logistics teams to ensure on-time delivery
• Maintain strong relationships with business clients, providing high-level B2B customer support
• Resolve customer issues related to orders, shipping delays, and product concerns
• Update and maintain accurate records within internal systems
• Communicate proactively with customers regarding order status and any potential delays

Qualifications:

• 2 to 4 years of customer service experience in a manufacturing or logistics environment required
• Experience supporting B2B customers strongly preferred
• Strong client and customer relationship management skills
• Experience with Microsoft Dynamics is a plus
• Proficiency in Microsoft Office; ability to learn internal systems quickly
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Additional Information:

• 1st shift schedule
• Temporary assignment with potential for extension based on business needs
• Opportunity to gain experience with a reputable organization through LHH Recruitment Solutions

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled