Guest Support Specialist
The100collection
We are looking for a virtual assistant to join our vacation rental management team. As a virtual assistant, you will be responsible for providing administrative and operational support to our team. Responsibilities: - Respond to guest inquiries and manage reservations through various online platforms such as Airbnb, booking.com , and VRBO. - Coordinate with housekeeping and maintenance teams to ensure timely turnover of rental properties. - Manage payment processing and ensure timely collection of rental fees. - Provide guests with detailed information about the rental properties and surrounding areas. - Respond to guest complaints and concerns and resolve any issues in a timely and professional manner. - Conduct research on the vacation rental market and competition to inform pricing and marketing strategies. - Maintain accurate records of bookings, payments, and expenses. - Assist in creating and implementing marketing campaigns for our properties. - Communicate with guests before, during, and after their stay to ensure a seamless experience. - Respond to guest inquiries, feedback, and complaints in a timely and professional manner. - Provide guests with helpful information about the property, local area, and activities. - Offer personalized recommendations to enhance their stay and encourage positive reviews. - Collaborate with the marketing team to create guest communications that build loyalty and encourage repeat business. Requirements - At least 2 years of experience as a virtual assistant or in a similar administrative role. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to multitask and work under pressure. - Proficient in Google Suite, and various online booking platforms. - Knowledge of the vacation rental industry is a plus. -Available to work flexible hours, including weekends and holidays. - We are looking for a reliable and proactive virtual assistant who can work independently and contribute to the growth of our vacation rental management company. #J-18808-Ljbffr
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