Remote Growth & Engagement Manager

Growth: Customer Engagement Manager Job Type: Full Time or Intern. Office location : Remote At Fitnescity, we strive to provide a world-class customer experience. Your role will be to further grow customer happiness and engagement. Responsibilities Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts. Lead and refine customer cohort analysis. Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness. Lead customer engagement end to end (newsletter, journal and other content). Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results. Work with the team to unlock innovative, company-specific strategies for growth. Qualifications You have an Undergraduate or a Master’s Degree in Management. You have Growth / Marketing / Customer Engagement experience. You are good with numbers. You must be able to work in a competitive, fast-paced and dynamic environment. You should be comfortable working with little supervision (training will be provided). You have excellent writing skills (this is a strict requirement). You are familiar with the fitness and wellness industry. #J-18808-Ljbffr Fitnescity Health