Senior QA Specialist — AI-Driven Contact Center
Valon
A forward-thinking mortgage servicing company is seeking a Sr. Quality Assurance Specialist to enhance their QA team. You will conduct quality assurance reviews for contact center agents, monitor phone, chat, and email interactions to ensure service quality, and identify improvement opportunities. The ideal candidate has strong organization skills, 2+ years of quality experience, and proficiency in Excel and Google Sheets. Competitive salary, comprehensive benefits, and generous time off are offered. #J-18808-Ljbffr Valon
Vacancy posted 1 day ago
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