Customer Service Specialist - Operations (Hybrid)

Customer Service Specialist - Operations (Hybrid) Locations Showing 1 location Farmington, CT 06032, USA Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. The opportunity We currently have an opportunity for a Customer Service Specialist to join our Operations team based in our Farmington, CT office on a hybrid schedule. This position is responsible for fielding a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff. Responsible for supporting a variety of needs for insureds, agents, internal operations, and underwriting partners. Some of the Customer Service Specialist responsibilities include but are not limited to: Responsible for responding to or directing emails received in multiple shared email boxes from agents, insureds and field office personnel. Fields phone calls from agents, insureds and field office personnel. Assists insureds within the navigation of external websites for insurance coverage. Provides Loss Runs, copies of policies and other documents as requested. Researches, escalates, and follows through on any reported issues identifying a breakdown in service. Requirements Ability to demonstrate analytical, decision making, problem solving, and organizational skills. Must be able to communicate professionally and effectively using oral and written communication Must be able to work both independently, as a member of a team, and have the ability to interact with a diverse group of individuals. Demonstrate proficiency with computer software including Microsoft Office suite and other systems utilized by the department. Must maintain a high level of accuracy and follow-through on commitments. Requires the ability to maintain confidential information. Ability to follow work instructions as directed Ability to stay focused and productive during required working hours. Phone usage required for more than 60% of the day. Education And Experience High school diploma required. Some college is preferred. 1-3 years’ customer service experience is preferred. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary for this position is: $50,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $50,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Intact Insurance Group