Security Supervisor

About Our Property InterContinental Seattle Bellevue is a distinguished addition to Pyramid Global Hospitality, located in Downtown Bellevue. The hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of meeting and event space. Benefits Offered To Full-Time Associates 2.15 hours for every 40 hours worked (~14 days) 7 Paid Holidays, 2 Floating Holidays Medical, dental, and vision insurance (through United Healthcare) Competitive Matching 401K Health Savings Account Healthcare Flexible Saving Account Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity Supplemental Short‑Term Disability Insurance Basic Life and Accidental Dismemberment Insurance Basic Long‑Term Disability Insurance Life Insurance buy‑ups Employee Assistance Program Pet Insurance Benefits Offered To Part-Time Associates Sick Time (accrues 1 hour for every 30 hours worked) Benefits Offered To All Associates Competitive Salary Competitive Matching 401K Cash incentive programs What You Will Have An Opportunity To Do InterContinental Bellevue at The Avenue is seeking a professional, service‑oriented unarmed Security Supervisor to lead daily security operations for our luxury property. In this role, you will help ensure the safety and well‑being of our guests, colleagues, residents, and assets while providing leadership, guidance, and support to the security team and upholding exceptional hospitality standards. Provide a warm, welcoming presence while maintaining a secure environment for guests, residents, colleagues, and visitors. Supervise daily security operations across the hotel, residences, and parking areas to ensure consistent coverage and service. Lead, coach, and support Security Officers by setting expectations, reinforcing standards, and promoting accountability. Assist with team scheduling, shift coverage, daily task delegation, and communication across all shifts. Conduct regular patrols and inspections to identify risks, address safety concerns, and ensure compliance with security procedures. Respond swiftly and professionally to incidents, emergencies, guest concerns, and escalated situations. Review, document, and follow up on incidents involving guests, residents, employees, accidents, lock issues, noise complaints, and other security matters. Support onboarding and training of new team members, including emergency procedures, reporting standards, and service expectations. Collaborate with Hotel and Residential teams to strengthen preventive safety programs and create a safe, seamless luxury experience. Assist with medical emergencies and administer first aid when necessary. Other duties as assigned. What Are We Looking For? Exceptional customer service skills with a friendly, professional demeanor and the ability to remain calm and confident in high‑pressure situations. Previous experience in security operations, with prior supervisory or leadership experience strongly preferred. Strong leadership, coaching, and team‑building skills with a proactive, solutions‑oriented approach. Experience responding to incidents, completing detailed reports, and enforcing policies and procedures consistently and professionally. Physical endurance and mobility, including the ability to walk and stand for extended periods. CPR/AED certification required for emergency response situations. Experience with CCTV, access control systems, incident reporting tools, and related security technology. Strong communication skills, including email communication and coordination using MS Outlook and other workplace systems. Ability to use BuildingLink, KYC, Relay panic buttons, and other computer systems as needed. Prior hospitality or luxury property experience is a plus, but a service‑driven mindset is essential. Compensation $30 per hour Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Equal Opportunity Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Pyramid Global Hospitality