Overnight Data Center Operations Manager

Manage Cloud Infrastructure TeamAWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key Job ResponsibilitiesThe successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:Prioritize and assign trouble tickets to data center technicians and operatorsManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locationsDeveloping Career Paths for the employees and to make updates in our internal toolsRecruit and train data technicians to ensure appropriate staffing levelsEnsure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logisticsFast learn or act as the subject matter expert across all aspects in data center operationsEnsure all operational KPIs and metrics are being measured and metInspire and guide improvement in team process, technology innovation and automationManage Large Scale Events (outages) and act as the call leaderManage and improve the work-flows and through-put for data centers operationsRecommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAsMaintain the on-call schedule coordinating absence and vacationsBe passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer ExperienceEssential Requirements- Ability to travel to or commute between data center locations as needed- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational- Travel frequency will vary based on business needs and operational status of assigned facilityCandidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.Basic Qualifications- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent- 2+ years of people management experience- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experiencePreferred Qualifications- 2+ years of computer hardware experience, including troubleshooting and repairing experience- Experience in technical writing in a relevant field- Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+- Experience with system management tools and client/server environmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.