Program Funds Specialist II

Position Overview GSFC’s Program Administration Division is seeking a qualified individual for the position of Scholarship and Grant Funds Specialist. This position is located at GSFC’s Tucker, GA office with an option for a hybrid work schedule. The specialist is responsible for performing specialized tasks to support the awarding and disbursing of the scholarship and grant program funds. Responsibilities include determining application eligibility and awards for specific programs, assisting eligible postsecondary institutions with invoices, disbursements and reconciliations, performing quality control reviews, and acting as the subject matter expert for the area of responsibility. Responsibilities Develop and maintain an extensive knowledge of the state and lottery funded scholarship and grant program regulations, policies, procedures, and systems. Coordinate the activity and processing of applications, invoices, and disbursements, including reviewing applications and determining eligibility. Responsible for one or more specific programs or share responsibility for some or all programs. Use critical thinking abilities and knowledge of system logic and edits to assist schools with routine application processing issues, system processing issues, and invoicing rejects and questions. Assist postsecondary institutions with program reconciliation activities, term reconciliation and year-end reconciliation. Offer initial review and determination of eligibility in relation to non-standard requests for invoice payments. Regularly provide assistance and information through email and phone communication with internal and external partners. Assist Scholarship and Grant Contact Center staff during peak times. Regularly review website, program materials, and applications to ensure data is up-to-date and accurate. Assist Senior Program Manager with reporting of state and lottery funded scholarship and grant programs activity. Consistently evaluate processes and data output and make recommendations for enhancements. Other duties as assigned. Minimum Qualifications Associate degree in business or related field and one (1) year of experience related to the area of assignment (or equivalent combination). At least two years of directly related experience working with post-secondary institutions or other related professional environment. Demonstrated expert proficiency on products and services supported by GSFC’s programs and regulatory compliance guidelines. Proven teamwork, adaptability, and ability to handle challenging situations. Proven ability to use critical thinking and program/system knowledge to resolve complex problems. Strong customer service, written and verbal communication skills. Prior experience reading, interpreting, understanding, and applying regulations. Excellent organizational and time management skills, punctuality, and commitment to work schedule and team goals. Proficient with PC-based applications (MS Windows, Word, Excel, PowerPoint, Outlook). Preferred Qualifications Bachelor’s degree or three years of customer service experience communicating information, or two years in a lower-level customer service role. More than two years experience with state or lottery funded scholarship and/or grant programs. Proven proficiency with GSFC’s internal and external systems (SSP, IFA, GSFAPPS, SURFER, Oracle/Scholarships & Grants). #J-18808-Ljbffr Georgia Piedmont Technical College