Front Office Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance

Front Office Coordinator 
Location: Moline, IL
Pay: $18.00 – $21.00/hour (based on experience)
Job Type: Full-Time

Dr. Manisha Virdi and her team are excited to welcome an experienced, professional Front Office Coordinator to our warm, patient-centered dental practice in Moline!

About the Role
As the first and last point of contact for our patients, the Front Office Administrator plays a key role in ensuring every patient feels valued, informed, and cared for, supporting the clinical team, and maintaining office flow. This position requires accuracy, accountability, professionalism, and effective communication skills. Our ideal candidate is someone who loves people, thrives in a fast-paced environment, and takes pride in creating an exceptional patient experience from the first phone call to the final checkout. You will work closely with our Office Manager to keep the practice running smoothly and efficiently.

Key Responsibilities
Patient Experience & Communication

• Greet patients warmly and maintain a welcoming, friendly environment
• Handle phone calls, messages, online requests, and patient inquiries professionally
• Support patients with paperwork and medical history updates confidently and compassionately
• Keep HIPAA standards, confidentiality, and patient privacy as top priorities

Front Office Administration

• Check patients in and out, and schedule their next appointment
• Collect co-pays and outstanding balances
• Prepare, scan, label, upload, and submit referrals
• Follow up on reports and track incoming documentation
• Correctly label and organize documents and images to the appropriate folders and chart locations
• Maintain accurate and organized patient and office records
• Manage consents, medical histories, signatures, and proper chart updates

Scheduling & Appointment Management

• Schedule, confirm, and manage appointments for new and existing patients
• Fill the schedule according to provider preferences and scheduling templates 
• Work ASAP, recall, and unscheduled treatment lists to keep the schedule productive

Insurance & Financial Coordination

• Understand insurance basics and how to read insurance cards
• Accurately enter insurance information, verify eligibility and benefits, and obtain releases
• Provide confident in/out-of-network explanations 
• Maintain accuracy in all benefit and patient ledger documentation

Technology & Software Skills

• Comfortable with computers including, MS Word, Excel, Outlook, browsers, emails/attachments
• Maintain clean file organization, save/retrieve documents, and manage digital communication
• Open Dental experience strongly preferred

Team Collaboration & Problem Solving

• Work closely with the clinical team to gather needed information while the patient is present
• Troubleshoot basic issues and contribute to efficient practice flow
• Maintain professionalism, adaptability, and accuracy in a busy environment

Ideal Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree a plus
• 2+ years of experience in dental or medical office preferred
• 2+ years of dental or medical office experience front desk, billing, insurance, or customer service experience preferred
• Familiarity with dental insurance basics (eligibility, coordination of benefits) preferred; will train the right candidate
• Experience with accounts receivable management and collections
• Proficiency with practice management software (e.g., Open Dental, Dentrix, Eaglesoft) or willingness to learn quickly
• Excellent verbal, written, and interpersonal communication skills; comfortable managing a busy phone line and in-person traffic simultaneously
• High degree of discretion and ability to maintain confidentiality
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
• Strong team player with coaching and conflict-resolution skills
• Reliable, punctual, and a team player who takes direction well

Benefits

• Paid time off 
• Paid holidays
• 401(k) with profit sharing
• Discounted dental services
• Health insurance available
• Supportive work environment focused on growth, teamwork, and patient care

Ready to Join a Supportive Team?

If you're detail-oriented, a skilled communicator, a strong team player, and looking for a rewarding career where you can grow, contribute, and make a meaningful impact, we would love to hear from you!
Please send your resume, contact information, and the best time to reach you.

About Us:
Virdi Dental is a trusted dental practice serving the Moline, IL community with a commitment to high-quality, compassionate care for every patient. Our patients love us for our friendly atmosphere and dedication to doing our best and making every visit comfortable and stress-free. We take pride in building a supportive team culture where every staff member is valued and empowered to grow.