Veterinary Receptionist

Receptionist Position at Orion Animal Care Center

Orion Animal Care Center is a community-trusted pillar of veterinary medicine, focused on delivering personalized, high-quality care to every small animal patient. The exceptional service we provide is reflected in our outstanding 4.8-star Google rating, demonstrating the deep trust we have earned from the Lake Orion community. We believe that outstanding medicine starts with an outstanding culture, where collaboration and support are the foundation of our daily operations. We are looking for passionate new teammates ready to make a significant impact on the health of our patients and the future of our practice. Joining Orion Animal Care Center means joining a network dedicated to your success and professional growth. We understand that doing your best work requires continuous learning and strong mentorship. As part of our supported structure, all teammates benefit from robust educational opportunities, including internal training programs designed to help you succeed in areas from advanced nursing to leadership development. We prioritize creating pathways for career advancement, ensuring that whether you are a doctor seeking specialty consultation or a technician looking to become credentialed, you have the resources necessary to achieve your long-term professional goals. Quality medicine is the core driver of our practice. At Orion Animal Care Center, you will have the opportunity to utilize advanced diagnostic and treatment tools daily. Our team handles complex Small Animal cases, offering full surgical capabilities, including Orthopedics. Beyond routine care, we provide essential services like advanced Dentistry, Urgent Care capacity to handle acute situations, and sophisticated diagnostics such as Ultrasound. We commit to continuous investment in technology and education so you can practice high-level, comprehensive veterinary medicine. Lake Orion, Michigan, offers a distinctive blend of small-town charm and lakeside recreation. Located in the heart of Oakland County, this area is known for its beautiful lakes, thriving downtown district, and commitment to local events and community engagement. You will find that Lake Orion provides an excellent quality of life, featuring great local schools and easy access to both nature trails and metropolitan amenities. It is a welcoming, family-friendly setting where you can truly set down roots and enjoy a balanced professional and personal life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.