Young Adults Business Services Representative

Young Adults Business Services Representative (BSR)

In addition to a competitive compensation, this position is also eligible for a sign-on bonus after 90 days of employment!

The Young Adults Business Services Representative (BSR) is responsible for providing outreach and assistance to businesses in targeted industries providing a full range of value-added services to meet businesses' workforce development needs. The Young Adults BSR will recruit business customers, conduct analysis, and develop a comprehensive service strategy, including linkages to appropriate partners and community resources. This role focuses on connecting Young Adult (ages 16-24) customers with employment opportunities, work-based learning experiences, internships, apprenticeships, and career pathways that lead to long-term economic self-sufficiency.

Essential Duties and Responsibilities:

• Develop and maintain employer partnerships that create employment opportunities specifically for Young Adult participants.
• Manage new business opportunities through all stages of the on-boarding cycle. Cold calling will be required.
• Provide outreach to professional organizations, trade organizations, and post-secondary educational institutions.
• Promote work-based learning opportunities, including internships, apprenticeships, job shadowing, and paid work experience programs.
• Conduct outreach and provides businesses with information and assistance regarding incentive programs such as OJT incentives, tax credits, and other available resources.
• Provide recommendations for new employer services or projects, and assist in the planning and implementation of special projects and/or employer services such as employer seminars, pre-employment testing services, employee credentialing, etc.
• Build and manage a strong sales pipeline; meet and exceed monthly KPI's (key performance indicators) as well as monthly quota.
• Assess the human resource needs of area businesses by conducting business surveys, customer satisfaction surveys, and/or job profiling/job analysis.
• Collaborate with Career Coaches and Youth Program staff to identify employment opportunities aligned with participants' career goals and interests.
• Educate employers on the benefits of hiring young talent and available workforce development incentives.
• Assist Young Adult participants in securing unsubsidized employment, internships, and career pathway opportunities.
• Assist participants with job readiness, interview preparation, and workplace expectations.
• Support employers in implementing workplace readiness and mentorship opportunities for Young Adult employees.
• Coordinate hiring events, career fairs, employer panels, and industry tours designed for Young Adult participants.
• Other duties as assigned.

Qualifications:

• Exceptional written and verbal communication skills required, including strength in persuasive writing, editing, and presentation design
• Excellent project management skills, with the ability to effectively prioritize tasks and meet deadlines, benchmarks, and goals.
• Ability to foster a positive work environment and build strong working relationships.
• Entrepreneurial approach, flexible attitude, and ability to handle multiple projects in a fast-paced and deadline-oriented environment.
• Strong understanding of sales principles.
• Ability to analyze market/industry data and create clear strategies.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/or over the weekend as needed.
• Local travel 60%, other travel 10% of the time.
• Bilingual; fluency in Spanish preferred.

Education and/or Experience:

• Associate's degree from an accredited college or university. The degree requirement may be substituted for four (4) years of professional work experience.
• At least three (3) years of recruitment, account management or sales related experience.
• Experience with customer relationship management (CRM) software highly preferred.

Other Skills and Abilities: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and other Microsoft Office Products (Word, PowerPoint, and Outlook). Ability to learn workforce related case management software.

Other Requirements: Possession of a valid driver's license, a registered and insured vehicle that can be used during work.

Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment: The noise level in the work environment is usually moderate.