Customer Service Representative - Auto Insurance Sales & Service

Job Description

Job Description

MOTER Technologies, Inc. (“MOTER”) is unlocking the world of connected vehicle data to power innovative products and services for the automotive, mobility, and insurance industries. Our edge-computing-based advanced data analytics and software platform transforms vehicle data into actionable insights that drive the next generation of driver scoring, risk analytics, and insurance solutions.

MOTER is modernizing the insurance industry by equipping insurers with real-time vehicle insights to enhance underwriting, streamline claims, and improve risk assessment. To drive this transformation, MOTER is building white-labeled insurance products for some of the most recognized brands in the automotive industry. These offerings leverage the full suite of MOTER’s connected vehicle data solutions—including next-generation telematics and claims visualization tools—bridging the gap between automakers and insurers, accelerating innovation, and delivering measurable value across the mobility ecosystem.

The Customer Service Representative delivers high-quality support to agents and policyholders while supporting sales, administrative functions, and daily contact center operations. This role combines frontline customer service with policy administration, including processing policy changes, resolving billing inquiries, maintaining accurate records, and assisting with operational support tasks across departments. The position also supports sales activities by assisting customers throughout the insurance quote and policy purchase process, helping drive a seamless customer experience from initial inquiry through ongoing policy servicing.

The ideal candidate is highly organized, detail-oriented, and consistently provides exceptional service. This position reports to the Manager, Customer Service. Candidates with prior insurance agency or insurance agent experience are highly valued, as this background can help accelerate success in supporting policyholders, servicing policies, and navigating insurance-related processes.

Essential Functions

• Deliver exceptional customer service via phone, email, and other communication channels, assisting agents and customers with inquiries related to policies, billing, and endorsements.
• Process policy updates, endorsements, renewals, cancellations, and billing adjustments accurately and efficiently.
• Maintain complete and accurate records within CRM and policy administration systems.
• Support day-to-day office operations, including data entry and administrative tasks, to ensure smooth insurance operations.
• Ensure compliance with company policies, procedures, and applicable state and federal insurance regulations.
• Escalate complex issues to underwriting, claims, or management as appropriate.
• Support sales efforts by assisting customers with insurance quote requests, providing accurate product information, and coordinating to facilitate a seamless quoting experience.
• Support internal teams by coordinating workflow and contributing to process improvements.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 2+ years of experience in customer service, sales, administrative support, or insurance operations.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong communication, organizational, and multitasking skills.
• Detail-oriented with strong problem-solving abilities.
• Legal authorization to work in the United States without sponsorship.

Preferred Qualifications

• Property & Casualty insurance license.
• Insurance sales experience preferred.
• Previous insurance agency experience strongly preferred; active or prior insurance agent experience is a plus.
• Experience with Guidewire.
• Knowledge of insurance terminology and regulations.

Office Location

• Torrance, CA - Hybrid (Tuesday and Thursday in office).

Compensation

• For California based hires, the annual salary range is $55,000 - $66,000 depending on experience.
• FLSA Job Status is Non-exempt.

Benefits of Working with Us

• Comprehensive benefits package including medical, dental, and vision coverage; basic life and long-term disability insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); generous paid time off and holiday pay; and a 401(k) with company match.
• On-demand mental health and medical support through Teladoc.
• Complimentary catered office lunches.
• Flexible office hours to support work-life balance.
• A collaborative culture where your input directly impacts the product and company trajectory.
• A health and wellness-focused work environment with team social events.
• Business casual dress code.

EEO/AA/M/F/Vet/Disability Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

For accommodation or special assistance in applying for a posted position, please contact our Human Resources department at View phone number on ziprecruiter.com.