Job Sr. Claims Support Specialist

Sr. Claims Support Specialist

This position will assist claims adjusters with administrator tasks associated with occupational injury claims. It will administer the occupational clinic offerings, handle fully insured claims, and provide other administrative support to the claim adjusters.

Major Functions:

1. Coordination with TPA and fully insured claims for RSN states and new markets. 35%
2. Handle incidents, calling claimants to confirm no medical treatment sought. Transfer claim to assigned adjuster when proof of medical treatment is received. 20%
3. Provide department extensive support for OSHA reporting. 15%
4. Provide claims administration support, including processing refund checks, assisting with wage statement preparation and helping with PBM, TPA and billing entries. 15%
5. Administer QuikTrip's occ/injury clinic master list. Provide clinic oversight by contacting them about service issues, chain of custody form issues and general communication issues. Remove noncompliant clinics from list as needed. 5% of total job
6. Departmental backup, including backup telephone coverage for Claims Adjusters. 10%

Position in Organization: Reports to: Occupational Injury Claims Manager

Relationships:

• Inside the Company: All employees
• Outside the Company: TPA, insurance adjusters, vendors, providers

Position Specifications:

The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position, but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.

Required education : High school graduate or equivalent.

Desired education : Associates insurance degree as well as Workers' Compensation or State Multi-line Adjuster's license.

Required experience: 2 years hands-on experience in claims environment.

Desired experience : 4 years' experience as a claims assistant in claims environment or 2+ years handling Med Only claims.

Required skills: Proficient use of Microsoft Word, Outlook and Excel, strong organizational, and oral and written communication skills. Ability to work in fast paced environment and multi-task.

Desired skills : Working knowledge of QuikTrip's claims management system and HCM.

Starting Salary: $31.34 - $34.11

Benefits: Employee Benefits QuikTrip