2211 ServiceNow Software Engineer IV

Job Description

Job Description

For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid-sized firms, and startups. At SDS, we empower our development teams to address our clients’ critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you. Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.

Job Title: ServiceNow Software Engineer IV

Location: Cincinnati, OH (Madisonville) - Remote/Hybrid candidates considered

Years of Experience: 7-15+

**Must be eligible to convert to full time employment without future sponsorship

TOP SKILLS:

  Must Have

• 5+ year’s experience on ServiceNow platform
• a Business Analyst
• Change Detection
• Enterprise Applications
• Java Scripting
• Tripwire

Nice To Have

• ServiceNow Development Experience

What You’ll Do

Run and manage the enterprise Unauthorized Change Detection (UCD) program to prevent, detect, and remediate unauthorized changes across critical systems. This role consolidates detection from ServiceNow, Tripwire, and mainframe DB2/SAVER into a single ServiceNow-based workflow, automates reconciliation to approved changes, and ensures compliance with ITIL 4 and financial‑sector regulatory requirements.

Key Responsibilities

• Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.
• Consolidate all detection sources into a ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
• Design and maintain automated reconciliation logic that matches detected events to approved changes; drive investigation and remediation for unmatched items.
• Partner with Change Enablement, Security, Infrastructure, App, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
• Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
• Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations.
• Prepare evidence for internal audit and regulatory exams; maintain clear documentation and control design.
• Lead a small cross-functional team and influence key stakeholders.

Required Skills & Experience

• 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations in a regulated financial environment.
• Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation (Flow Designer, IntegrationHub).
• Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection/FIM tools.
• Demonstrated ability to build or oversee automated reconciliation between detection sources and approved changes.
• Solid understanding of ITIL 4 (Change Enablement, Monitoring & Event Management).
• Strong governance, analytical, and problem-solving skills, including root-cause and corrective action.
• Excellent communication skills for executive reporting and audit/regulator interaction.

Desired Skills

• ITIL 4 Managing Professional; ServiceNow CIS certifications; CISA/CISM/CRISC.
• Experience improving change quality, reducing false positives, and designing control dashboards.
• Understanding of NIST, OCC, FFIEC change/configuration management expectations.
• Knowledge of DevOps pipelines, cloud change/event signals, or CI/CD reconciliation.

What You’ll Get

SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

• Competitive base salary
• Medical, dental, and vision insurance coverage
• Optional life and disability insurance provided
• 401(k) with a company match and optional profit sharing
• Paid vacation time
• Paid Bench time
• Training allowance offering
• You’ll be eligible to earn referral bonuses!