Guest Service Manager (Front Office Manager)

Overview We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and Hyatt Place Oceanfront, we create a fun, supportive environment where growth never stops, and success is celebrated together. The Guest Service Manager oversees the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position provides training, support and resources to the front desk, valet and breakfast staff. Benefits Health Coverage : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available. Secure Your Future : 401K plan with discretionary yearly match. Peace of Mind : Paid group term life insurance for select positions, 50% shared cost short-term disability, and optional additional employee paid life insurance. Time for You : Robust PTO plan and 7 paid holidays. Earned wage access program. Additional Support : Employee Assistance Program (EAP), sober support network, and recovery-friendly workplace. Perks : Exclusive hotel travel discounts. Additional benefits may vary by location. Requirements Rate of Pay : $50,000-$55,000/year Core Skills : Leadership: motivate, mentor, coach & counsel others. Customer Service: hospitable, attentive, friendly, efficient, and courteous. People Skills: collaborate, create rapport, earn trust. Communication Skills: effectively listen & communicate professionally. Problem‑Solving & Analytical Skills: identify, analyze and resolve issues. Judgment & Discretion: handle confidential info. Organizational & Time Management: schedule, multitask, prioritize. Aptitude & Adaptability: learn quickly and adapt to changing priorities. Composure: maintain calm under pressure; manage stress. Attention to Detail: follow instructions for accuracy. Computer/Technical Aptitude: proficiency in email, MS Word, Excel and hotel systems. Training: share knowledge and serve as a resource. Technical Skills : Ability to troubleshoot basic computer, printer, photocopier, fax, phone technical problems. Experience / Education : 2+ years of guest services experience (preferably hotel); previous supervisory experience preferred; associate degree or equivalent; bilingual Spanish a plus. Equal Opportunity Employer statement: Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law. Equal Opportunity Statement Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law. #J-18808-Ljbffr The Revolution Hotel